Client Service Representative – Digital channels
Job Location:
Job Location:
Uster - Switzerland
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
- Written and phone processing of customer inquiries by e-mail letter chat and social media in German English. French Italian is a big plus
- Customer service regarding our services and trading products
- Independent processing of customer complaints
- Coordination and delegation of incoming inquiries with specialist departments (BackOffice Legal & Compliance IT Marketing etc.)
- Supporting the specialist departments with clarifications and customer orders
- Technical support for our applications (mobile web platform)
- Helping to further develop our applications (mobile web platform)
Qualifications :
- A completed banking education and/or several years of experience in customer service
- Experience with chat systems interest in AI solutions for chat and new modern communication channels
- Excellent knowledge of English and German; French and Italian is an advantage
- You have a service-oriented mindset enjoy customer contact and a networked way of thinking
- You have an affinity for the stock exchange an interest in the markets as well as in new modern communication channels
- You are familiar with the ticket system
- You have the ability to recognise dangers and assess them according to their urgency
- You are helpful and maintain an overview in hectic situations
- You are flexible and willing to learn new things.
Remote Work :
No
Employment Type :
Full-time
About Company
As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-e ... View more
