Client Director, Manufacturing

As a Client Director at ServiceNow you will be responsible for spearheading growth & leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business. You will lead executive relationship management acting as a trusted advisor who deeply understands unique challenges and strategic objectives.

In this role youll drive engagement at the C-level using consultative selling skills to shape and close large complex deals. You will develop and execute comprehensive account strategies and territory plans working in close collaboration with cross-functional teamsincluding Solution Sales Solution Consulting Support and Professional Servicesto deliver AI-powered platform-based solutions that accelerate your clients digital transformation.

Were looking for a high-performing customer-obsessed individual who brings energy leadership and initiative. Success in this role requires balancing short-term results with long-term client engagement managing a customer-focused virtual team and evangelizing the value of ServiceNow across the enterprise.

What you get to do in this role:

• Provide strategic leadership to client
• Be the relationship manager between customers ServiceNow & the partner eco-system
• Build compelling E2E value stories along the ServiceNow platform to meet customers strategic outcomes
• Manage all Executive relationships between ServiceNow and the customer
• Build trust and deep multi-tiered relationships through assigned clients organization from existing teams within IT spreading into business areas to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned client including Licenses Renewals and Professional Services

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 7 years of experience in client management aligning account strategies with revenue opportunities across global enterprise accounts
• 2 years in a Client Director or equivalent role with a proven track record of multi-million-dollar sales success and executive-level relationship management
• Consistent track record of selling complex enterprise software to C-level executives particularly within the manufacturing industry
• Strong point of view on industry trends and the ability to craft compelling narratives around agentification in Manufacturing
• Excellent communication and executive presence with the ability to convey leadership confidence and clarity across presentations written content and high-level meetings
• Expertise in building and executing account strategies and operational plans for large complex global accounts
• Proven ability to accurately forecast and achieve revenue targets in strategic sales environments
• Solid experience across IT Service Management GBS Security Operations Customer Service and IT Operations Management within software or IT sales organizations
• Strong leadership skills in managing virtual and matrixed teams collaborating closely with Solution Sales Consulting Support and Professional Services
• Ability to understand and translate broad enterprise-level business and IT needs into strategic high-impact solutions
• Willingness to travel up to 50%
• Fluent in English German would be a plus

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time