Technical Support Agent

Join Telavox as a Technical Support Agent

At Telavox were looking for a technically skilled Support Agent to serve as the first point of contact for our customers combining customer service excellence with strong technical troubleshooting skills.

Our customers range from small businesses to large Enterprise clients which means the technical complexity and expectations vary this role you wont just answer questions; youll investigate issues identify root causes and guide customers through technical solutions while ensuring a high-quality support experience from start to finish.

If you enjoy troubleshooting understanding how systems work and working in a fast-paced technical environment this role is for you.

This position is based in our Malmö office where youll join a collaborative team that continuously shares knowledge and develops technical expertise together.

About the job

In this role you will work closely with the support team lead on more difficult technical customer cases. You need to have strong social and technical skills. You will also help out on the support line to give support to our customers. You are responsible for troubleshooting resolving and documenting customer issues efficiently while maintaining high customer satisfaction and service quality.

A typical day in this role involves:

Handling incoming customer requests and resolving technical and administrative issues

Taking ownership of customer cases from first contact through resolution

Collaborating closely with SOC Technical Support Engineers Customer Success Managers and Key Account Managers

Escalating complex cases with clear troubleshooting findings and technical context

Work closely with the team lead on more advanced troubleshooting.

About you

Were looking for someone who combines strong communication skills with genuine technical curiosity and a problem-solving mindset.

Competencies:

Experience in technical support IT service desk customer support or a similar role

Fluent in Swedish and English both written and spoken

Strong troubleshooting and analytical skills

Comfortable working with technical systems SaaS platforms and administrative tools

Experience working with ticketing systems like Hubspot Zendesk and Salesforce.

Interest in telephony VoIP networking or cloud-based services is highly meritorious

Eager to learn develop technical expertise and collaborate with others

You enjoy interacting with people but you are equally motivated by solving technical challenges and understanding how things work behind the scenes.

Join us at Telavox

Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.

Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö !

How to apply!

At Telavox we dont focus on fitting in; we focus on making room for everyone.

Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.

For any questions feel free to reach out to HRBP Terese Arnkvist at

Learn more about what we do!