Customer Support Agent

• Multiple locations
• Hybrid

Job Description

Are you interested in joining one of Europes fastest-growing companies Do you want to impact the wellbeing of millions of users

If yes join us to make an impact in a fast-paced and dynamic environment where youll play a key role in delivering an exceptional support experience that keeps our users at the heart of everything we do.

Epassis purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe established in Finland in 2007. Since then we have consistently grown diversifying our products and expanding into new markets. Epassi has been recognised by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are currently hiring a Customer Support Agent to join our team in Stockholm.

Your Mission at Epassi

As a Customer Support Agent you will be the face of Epassi - supporting and interacting with our key stakeholders: end-users clients and partners. You will resolve support queries through phone email and chat guiding customers through the product journey with technical know-how and genuine care. This is a fixed-term position starting as soon as possible and concluding on 31 January 2027 with the possibility of extension depending on performance and company needs.

Your Responsibilities Will Be

Resolving customer support cases through phone email and chat efficiently and professionally delivering best-in-class service

Guiding stakeholders from a technical and product perspective through the user journey

Collaborating with colleagues and other teams to find the best solutions

Identifying recurring issues and feeding back findings to drive product development

Keeping up to date with new and changing product features

What Youll Be Doing (Daily)

Monitoring and responding to support tickets chat and phone channels

Logging categorising and updating support cases accurately

Troubleshooting issues with the Epassi application and platform escalating where needed

Staying informed on known platform issues and upcoming product releases

Contributing to stand-ups and support team meetings

Youll Be Successful in This Role If You

Easily grasp new information and operating systems

Are an easy-going team player with a can-do attitude who also works well independently

Excel in communication provide excellent service and have a strong eye for detail

Are structured and effective in how you work

What You Should Bring

A natural curiosity and a technical mindset - you enjoy figuring out how things work

Confidence in conversation and strong active listening skills

Excellent attention to detail and accuracy

An ability to stay organised and calm under pressure in a fast-paced environment

A genuinely customer-centric attitude - you care about the experience you deliver

A collaborative positive approach and willingness to support the wider team

12 years of experience in customer service or a relevant field is a merit

Knowledge of Zendesk is a plus

Your Language Profile

Swedish - professional working proficiency (essential)

English - professional working proficiency (essential)

Why You Should Join Us

Be part of an ambitious growth journey and a global community of driven bold entrepreneurial Epassians in a company that is constantly evolving

Work with a clear purpose - boosting everyday wellbeing - and create a meaningful positive impact on both individuals and society

Thrive in an open and inclusive culture with low hierarchy where relationships are built on respect camaraderie and shared successes

Benefit from a great package including private health care lunch benefit wellbeing benefit and snacks at the office

Work on a hybrid basis - 3 days in the office each week (5 days per week during onboarding)

Join a fast-growing tech company with a strong financial foundation and real opportunities to grow