Senior Technical Process Executive
Job Location:
Monthly Salary:
Posted on:
15 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your Role
You provide end user support on-site maintain hardware and fixes technical problems provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
You provide end user support on-site maintain hardware and fixes technical problems provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information analyze problems and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices peripherals and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice training and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation manipulate data and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g. database administration network support) vendors and third-party support provider
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician Desktop Support Specialist or similar positions
- Swedish & English language proficiency
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution requests changes and problem-solving activities delivered within agreed service level agreements (SLAs)
Required Experience:
Senior IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
