Linux Helpdesk Technician, Lund

Job Description

Do you have a genuine interest in Linux and a passion for helping others solve technical challenges As a Linux Helpdesk Technician at Axis youll be a key part of keeping thousands of colleagues productive every day while growing your skills in an environment that values both service and innovation. Join us at our HQ in Lund!

Who is your future team

Our IT Helpdesk team provides 1st line support to several thousand colleagues in Sweden and also acts as 2nd line support for our global Helpdesk contacts. The team consists of 40 dedicated professionals organized into functional areas covering internal systems and access management Windows Linux Mac telephony and conference rooms.

As a Linux Helpdesk Technician youll join a tight-knit team of four with joint responsibility for around 2000 Linux clients. Together the Helpdesk team strives for one thing above all: outstanding user satisfaction through short response times and a professional helpful approach.

What youll do here as Linux Helpdesk Technician

Youll be a vital link in Axis IT delivery helping colleagues overcome technical obstacles and keeping their Linux environments running smoothly. Your daily work is characterized by problem-solving and service and beyond day-to-day support youll also have the opportunity to work proactively and contribute to the future of how we support our users.

• Provide support via our ticketing system telephone remote tools and on-site visits

• Install configure and deliver Linux clients using Ubuntu and FAI (Fully Automatic Installation) among other tools

• Troubleshoot hardware and software issues in a Linux environment

• Create and maintain technical documentation

• Staff the walk-in service desk approximately half a day per week assisting colleagues with computers phones and equipment

• Identify and resolve issues proactively before they affect users for example using tools like Ubuntu Landscape

• Contribute to future initiatives involving AI-supported solutions and self-service opportunities for users

Who are we looking for

Were looking for someone who combines technical knowledge with a genuine desire to help others. You take responsibility for your tasks and act proactively always looking for ways to improve. With your clear and pedagogical communication style you can explain technical solutions in a way that makes sense to any audience. Youre a collaborative team player who values diverse perspectives and youre structured enough to drive your own cases forward independently. For us your willingness to grow and develop in the role is just as important as your professional background.

Wed love to hear that you have:

• Relevant IT education with a focus on Linux

• Experience with client support in a Linux environment

• Experience working with ticketing and case management systems

• Fluent in Swedish and English both written and spoken

Bonus points if you also bring:

• Familiarity with Ubuntu FAI or CFEngine

• Working knowledge of ServiceNow

• Experience managing larger initiatives such as OS rollouts

• Familiarity with Windows Mac mobile devices or conference room technology

• Experience with Ubuntu Landscape

• Working knowledge of Bash and Python

What Axis has to offer

We are a world leader in network video where cutting-edge technology meets global impact. Here youll contribute to meaningful projects that shape the future of security and surveillance developing solutions used worldwide.

As a fast-growing company we offer exciting career opportunities. Youll grow professionally through continuous learning supported by a collaborative team that values creativity innovation and work-life balance.

Our Lund HQ Campus including the impressive Grenden building offers a dynamic environment with spaces crafted to encourage collaboration whether through informal fika chats formal meetings or after-hours activities. Check it out: Axis HQ

Your well-being matters to us. We offer a range of benefits including a company bonus Friday cake wellness allowance health insurance and even your own Axis bicycle.

Ready to Act

Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success. We welcome all applications.

Please note that due to the holiday season response times may be longer than usual. We appreciate your patience and will get back to you as soon as possible.

If you have questions about the position please reach out to recruiting manager Anders Rönnerstål at .

Start date: By agreement

Working hours: 08:0017:00 on-site in Lund

Type of Employment

Posting End Date

Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.

Lets create a smarter safer world

For more information about Axis please visit our website .

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