Field Service Engineer

Johnson & Johnson

Job Location:

Solna - Sweden

Monthly Salary: Not Disclosed

Posted on: 10 days ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Solna Stockholm County Sweden

Job Description:

DePuy Synthes is recruiting for a Field Service Engineer located in Solna Sweden.

Keyactivities:

Conduct all Field Sales Engineerresponsibilitiessecuresuccessfuldaily operation of all service applicationsin Nordics.Represent Depuy Synthes Medtech and our products in the robotic and digital industryand development ofthe service market in designated territory.Workswith Sales and Clinical to support difficult sales opportunities in providing Technical Service support asneededincluding providingtechnical education to all regional field staff.

Tasks/Duties/Responsibilities

Conduct all FSE responsibilities and allow successful daily operation of all service applications:

Represent Depuy Synthes Medtech and our products in the robotic and digital industry

Develop the service market in designated territory

Provide critical feedback to allow for own career growth

Manage all cost associated withday to dayoperations in the assigned region

Work with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed.

Provide technical education to all regional field staff

Provide weekly and monthly reporting that allows for better resource management

Support various project assignments through implementation

Act as service liaison when working with various departments and organizations within J&J

Manage existing clients effectively to include acting as a technical resource for clinical staff working with thephysiciansone-on-one in procedures and troubleshooting customer relationships.

Responsible for communicating business related issues or opportunities to next management level

Responsible for ensuring subordinates follow all Company guidelines related to Health Safety and Environmental practices and that all resources needed to do so are available and in good condition

Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures

RequiredQualification

Effective English verbal and written communication skills.

PCproficiency.

Knowledge of Service management systems.

Knowledge of Microsoft Office applications toinclude:Word Excel and Access.

Self-motivated energetic and dynamic service individual

Independent individual who enjoys taking ownership of a territory

Superior service oriented

Positive professional image

Proven competence in managing client relationships effectively

Driving license (requirement)

Required Years of Related Experience:

Experience within the healthcare or pharmaceutical industry (preferrable)

3 years combined experience in Commercial Engineering Operations or Service

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning Collaborating Communication Continuous Improvement Customer Service Customer Support Operations Customer Support Trends Data Gathering and Analysis Execution Focus Incident Management Problem Solving Project Management Office (PMO) Quality Assurance (QA) SAP Field Service Management Service Request Management Technical Credibility Training People

The anticipated base pay range for this position is:

kr482000.00 - kr776250.00

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Required Experience: