Alliance Manager System Integrators

At Telavox telephony is no longer just about making and receiving calls. Its about connecting conversations data and workflows into one seamless customer experience.

Our UCaaS and CCaaS platform sits at the centre of our customers everyday work integrated with leading CRM ticketing and business systems. Calls are answered by a human or an AI agent. The call may be recorded transcribed and summarised automatically. Customer information is surfaced before a call is answered. Cases are created routed and resolved more efficiently. Identity can be securely verified and customers are directed to the right expertise based on their profile.

This is already happening today. And were just getting started.

Were now looking for an Alliance Manager to help shape the next chapter of our partner ecosystem by making Telavox a natural part of the offering from the Nordic regions leading system integrators within CRM and Ticketing.

If you enjoy building partnerships creating business opportunities and working where SaaS Telecom and business systems meet this is your opportunity to make a real difference and shape something new.

As an Alliance Manager at Telavox youll be responsible for building and developing strategic relationships with system integrators across the Nordic region. Youll represent Telavox in the market and work closely with partners to identify opportunities where our communication platform can create value for their customers and their business.

The role combines a strategic partnership development with hands-on business creation. Youll collaborate with internal stakeholders and external partners to drive growth establish long-term relationships and help shape how communication services are delivered as part of broader business ecosystems.

Your day-to-day work will include:

Identifying establishing and developing relationships with leading system integrators with CRM and/or Ticketing system focus across the Nordics.

Positioning Telavox as the preferred telephony and communication platform with partner offerings

Identifying and driving business opportunities together with the partners towards their customers.

Creating and executing joint business plans that generate growth for both Telavox and our partners

Presenting our platform integrations and value proposition to partner organisations and end customers

Working cross-functionally with Product Sales and Partner teams to strengthen our integrations ecosystem.

Representing Telavox at partner meetings events and networking activities across the region.

Contributing to our partner strategy and influencing how we continue to expand our ecosystem and market presence.

You enjoy building relationships and creating business opportunities where everyone wins. You are commercially driven and understand how technology partnerships can create long-term customer value new revenue streams stronger customer relationships.

Youre comfortable operating in an evolving market where technology business needs and partnerships continuously develop. You combine strategic thinking with a hands-on approach and enjoy engaging with both business and technical stakeholders.

We believe you bring:

Experience working within the IT industry ideally with SaaS solutions or business applications

A strong understanding of how CRM and Ticketing systems create value for customers

Experience in partner management business development account management or consultative sales of services

• Fluent in Swedish both written and verbally

The ability to build trusted relationships and identify opportunities that benefit all parties involved

Strong presentation and communication skills with the ability to engage both technical and commercial audiences

A proactive mindset and the ability to navigate ambiguity and turn opportunities into concrete business outcomes

Good-to-have experience:

Experience working for or with system integrators

Familiarity with leading CRM and ticketing platforms

Experience from UCaaS CCaaS telecom or adjacent technology ecosystems

Experience working across the Nordic market

At Telavox youll have the opportunity to shape strategic partnerships influence how modern communication services are integrated into customers business processes and be part of a company that values both impact and having fun along the way.

Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.

Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö !

At Telavox we dont focus on fitting in; we focus on making room for everyone.

Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.

For any questions feel free to reach out to HR Business Partner Terese Arnkvist at

Learn more about what we do!