Account Manager

Cision

Job Location:

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

Account Managers are responsible for managing our existing customers from a revenue product and renewal perspective. The objective is to build great client relationships from the initial onboarding through to the negotiation of renewals.

As an Account Manager you will be responsible for the retention and profitable growth of revenue within your assigned customer accounts. Your role will be performance-driven and evaluated based on KPIs within renewals and upsell. You will also serve as the focal point of contact and advise your customers either via phone online or personal appointments. You will collaborate with our dedicated Sales Customer Experience and Marketing Team to ensure the clients are well serviced and take advantage of our extended product range.

What Youll Do:
Manage and grow a portfolio of customer accounts with a focus on Annual Recurring Revenue (ARR) and long-term retention

Drive upsell and expansion opportunities within the existing customer base

Own the renewal process including commercial negotiations and contract management

Monitor and improve key metrics such as GRR (Gross Revenue Retention) NRR (Net Revenue Retention) churn and product adoption

Build strong relationships with key stakeholders and act as a trusted advisor on how to maximize value from the platform

Proactively identify risks to retention and develop mitigation plans to reduce churn

Collaborate with Sales Marketing Product and Customer Support to deliver a seamless customer experience

Maintain accurate forecasting of renewals and expansion in CRM systems (Salesforce)

Stay up to date with product developments and industry trends to provide consultative guidance to customers

Support customers through change management feature adoption and best practices

What Youll Bring

Bachelors degree in Business Marketing Economics or a related field

Proven ability to manage and grow a portfolio of customer accounts with a strong focus on upselling and cross-selling SaaS solutions

Experience driving renewals and minimizing churn within a subscription-based business model

Strong stakeholder management skills with the ability to build relationships across multiple levels including senior decision-makers

Data-driven mindset with the ability to analyze customer performance identify growth opportunities and drive account strategy

Experience working in CRM systems (e.g. HubSpot Salesforce) and managing pipelines and forecasts

Excellent communication and presentation skills with the ability to articulate complex solutions in a clear and value-driven way

Strong negotiation and objection-handling skills

Highly structured with great organizational and time-management abilities capable of managing multiple accounts simultaneously

Proactive and customer-centric mindset with a strong focus on delivering long-term value and customer satisfaction

Ability to work cross-functionally with teams such as Customer Support Product and Marketing

Fluent in English and Swedish both written and spoken

Please note that this position is only available to candidates who are currently residing in Sweden. Unfortunately we are unable to consider applicants outside of the country.

Cision is the global leader in consumer and media intelligence engagement and communication solutions. We equip PR and corporate communications marketing and social media professionals with the tools they need to excel in todays data driven world. Our deep expertise exclusive data partnerships and award-winning products includingCisionOne Brandwatch and PR Newswire enable over 75000 companies and organizations including 84% of the Fortune 500 to see and be seen understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact

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Required Experience:

Manager