Account Manager

Account Managers are responsible for managing our existing customers from a revenue product and renewal perspective. The objective is to build great client relationships from the initial onboarding through to the negotiation of renewals.

As an Account Manager you will be responsible for the retention and profitable growth of revenue within your assigned customer accounts. Your role will be performance-driven and evaluated based on KPIs within renewals and upsell. You will also serve as the focal point of contact and advise your customers either via phone online or personal appointments. You will collaborate with our dedicated Sales Customer Experience and Marketing Team to ensure the clients are well serviced and take advantage of our extended product range.

What Youll Do:
Manage and grow a portfolio of customer accounts with a focus on Annual Recurring Revenue (ARR) and long-term retention

Drive upsell and expansion opportunities within the existing customer base

Own the renewal process including commercial negotiations and contract management

Monitor and improve key metrics such as GRR (Gross Revenue Retention) NRR (Net Revenue Retention) churn and product adoption

Build strong relationships with key stakeholders and act as a trusted advisor on how to maximize value from the platform

Proactively identify risks to retention and develop mitigation plans to reduce churn

Collaborate with Sales Marketing Product and Customer Support to deliver a seamless customer experience

Maintain accurate forecasting of renewals and expansion in CRM systems (Salesforce)

Stay up to date with product developments and industry trends to provide consultative guidance to customers

Support customers through change management feature adoption and best practices

What Youll Bring

Bachelors degree in Business Marketing Economics or a related field

Proven ability to manage and grow a portfolio of customer accounts with a strong focus on upselling and cross-selling SaaS solutions

Experience driving renewals and minimizing churn within a subscription-based business model

Strong stakeholder management skills with the ability to build relationships across multiple levels including senior decision-makers

Data-driven mindset with the ability to analyze customer performance identify growth opportunities and drive account strategy

Experience working in CRM systems (e.g. HubSpot Salesforce) and managing pipelines and forecasts

Excellent communication and presentation skills with the ability to articulate complex solutions in a clear and value-driven way

Strong negotiation and objection-handling skills

Highly structured with great organizational and time-management abilities capable of managing multiple accounts simultaneously

Proactive and customer-centric mindset with a strong focus on delivering long-term value and customer satisfaction

Ability to work cross-functionally with teams such as Customer Support Product and Marketing

Fluent in English and Swedish both written and spoken

Please note that this position is only available to candidates who are currently residing in Sweden. Unfortunately we are unable to consider applicants outside of the country.