Senior Inbound Manager

Job Overview

We are looking for an experienced and results-driven Senior Manager Inbound Operations to oversee and manage inbound travel operations with a strong focus on the Indian market.

The role will involve managing end-to-end inbound operations coordinating with internal teams and suppliers ensuring seamless travel arrangements and maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities

• Oversee the end-to-end inbound travel operations ensuring smooth execution of tours packages and travel services.
• Manage day-to-day operational activities related to India inbound travel including itineraries hotel bookings transportation sightseeing and other travel arrangements.
• Lead and support the operations team to ensure timely and accurate execution of bookings and travel requirements.
• Coordinate closely with sales reservations suppliers hotels transport providers tour guides and other stakeholders.
• Review and optimize itineraries costing bookings and operational processes to ensure quality and profitability.
• Ensure all bookings documentation and operational records are accurate and up to date.
• Handle operational challenges customer concerns last-minute changes and escalations effectively.
• Build and maintain strong relationships with hotels DMCs transport providers and other key suppliers.
• Monitor service quality and ensure a seamless experience for international travellers visiting India.
• Track operational performance identify gaps and implement improvements to enhance efficiency and customer satisfaction.
• Stay updated on Indian destinations travel trends tourism regulations suppliers and market developments.
• Prepare operational reports and provide regular updates to management on performance challenges and opportunities.
• Support the achievement of revenue profitability service quality and customer satisfaction targets.

Qualifications & Requirements

• 45 years of relevant experience in travel tourism inbound operations or a similar role.
• Strong understanding of the Indian travel and tourism market.
• Proven experience managing inbound travel operations and coordinating multiple stakeholders.
• Good knowledge of Indian destinations hotels transportation sightseeing and tourism services.
• Strong leadership team management and decision-making skills.
• Excellent communication negotiation and interpersonal skills.
• Strong organizational and problem-solving abilities with excellent attention to detail.
• Ability to manage multiple bookings priorities and deadlines in a fast-paced environment.
• Good knowledge of travel booking systems GDS or relevant travel technology will be an advantage.
• Proficiency in English is essential; knowledge of additional languages will be an advantage.
• A Diploma or Bachelors Degree in Travel & Tourism Hospitality Business Management or a related field will be preferred.

Interested candidates may send their CV to