Junior Executive DocumentationCustomer Service

JOB ACCOUNTABILITIES

• Attend customer inquiries over the phone and respond to e-mails/letters in a timely manner.
• Send invoices to the Customers as per the freight charges mentioned in the bookings and ensure recovery of charges according to Company Credit Policy.
• Generate files containing cargo/freight details from the principals system and download data to the local system for the purpose of calculating agency remuneration and preparing other finance and operational reports.
• Check inward Cargo Manifest for accuracy and find out special cargo MALE T/S etc. and inform correct status of the cargo to operations department as well as Sri Lanka Customs.
• Report cargo manifests (manually & electronically) to Sri Lanka customs and ports authority/HIPG to meet local regulatory requirements and ensure smooth delivery of cargo to the local consignees.
• Inform cargo arrival information to customers and maintain accuracy of the charges invoiced.
• Update necessary information and close vessels in Logix system timely manner to generate monthlycommission statements.
• Ensure timely attentive and responsible communication with principals ports/terminals masters of vessels and customers in order to keep the standards.
• Perform additional duties commensurate with the current role as and when requested by management.

MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• Bachelors Degree approved by UGC or an equivalent professional qualification with a minimum of 1 years relevant experience OR
• 6 passes with C for Mathematics and English at the GCE O/Levels or London O/Levels AND
• Minimum 2 passes for A/Ls OR successful completion of UGC approved A/L equivalent foundation course with a minimum of 4 years experience in Customer Service in Shipping Industry.
• Excellent command of the English language.

If you think you have what it takes to be successful in this challenging role please Click Here to apply.

Pay and benefits of the above position will be competitive and the rewards are performance driven

Hayleys is an Equal Opportunity Employer.