Intern Business Systems

Core Responsibilities

• Administer and support internal business systems to ensure smooth and reliable operations.
• Manage user access across systems including password resets role assignments and periodic access reviews/audits.
• Handle user account lifecycle management (provisioning de-provisioning and access modifications) in line with security and compliance standards.
• Monitor system usage and enforce organizational IT and security policies through proper governance controls.
• Manage and resolve support requests using Freshdesk ensuring timely response and resolution within defined SLAs.
• Act as the first point of contact for system-related issues providing effective troubleshooting and user support.
• Coordinate with global users to resolve access issues login problems and system-related queries efficiently.
  Maintain accurate records of requests resolutions and system changes for audit and reporting purposes.

Qualifications & Experience

• Currently pursuing or completed a Degree in Business Administration Information Technology or a related field.
• Strong written and verbal communication skills in English.
• Familiarity with ERP and order management systems such as NetSuite and Order Desk is an added advantage.
• Proficient in Microsoft Office applications (Excel Word Outlook etc.).
• Ability to work in a fast-paced environment manage multiple priorities and meet tight deadlines with accuracy.
• Strong attention to detail problem-solving skills and a proactive mindset.

Required Experience:

Intern