Incident Management Jobs in Sri Lanka

Role Overview This role is a senior leadership position in maritime insurance and operations responsible for managing end-to-end Protection & Indemnity (P&I) claims and vessel-related incidents. You will act as the central coordinator during maritime incidents working closely with P&I Clubs legal en...

Key Responsibilities: Diagnoses and resolves hardware and software problems for end-users in-person in Colombo and on the phone/Slack.Prepares and coordinates onboarding and offboarding activities across the company including user account creation access provisioning and account deactivation.Manages...

Site Reliability Engineering:        The Site Reliability Engineering (SRE) team is responsible for ensuring the reliability availability and performance of Sitecores cloud-native products. It is a team of engineers with a mission to make reliability a first-class feature of our platforms enabling S...

Site Reliability Engineering:        The Site Reliability Engineering (SRE) team is responsible for ensuring the reliability availability and performance of Sitecores cloud-native products. It is a team of engineers with a mission to make reliability a first-class feature of our platforms enabling S...

Overview We are looking for a Software Engineer Application Support to support and enhance critical logistics applications in an SLA-driven environment. This role combines production support and development requiring strong coding debugging and database troubleshooting skills. The ideal candidate s...

Business Analyst / Quality Assurance (ITSM/ITOM) Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine wh...

Platform Architect (APP Engine) ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats po...

Subject Matter Expert CSM ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible...

Senior Developer ITSM ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible. J...

Senior Developer SAM or HAM ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possib...

We are seeking a hands-on AI Engineer to design build and operate internal AI-powered solutions that significantly improve productivity across IFS.This is an end-to-end engineering role responsible for delivering user-facing AI applications backend AI services enterprise copilots and workflow automa...

Define end-to-end technical approaches for data migration and integration deliveryEstablish standards for data modeling SQL development ETL design and Azure-based integrationsReview ERDs source-to-target mappings ETL designs and data transformation logicEnsure solutions meet performance scalability...

The Senior Cloud Engineer (Windows) is a key technical member of Rhapsodys global Cloud Operations team responsible for the stability v  reliability and operational excellence of our Windowsbased workloads running on AWS. This role blends handson Windows systems engineering with cloud infrastructure...

SOC ManagerRole Summary:Manages SOC operations across multiple locations oversees incidents KPIs and team development. Ensures effective SOC processes reporting and coordination with other security functions.Key Responsibilities:Oversee L1/L2/L3 SOC operations ensuring 24x7 coverage and incident res...

Key ResponsibilitiesGood experience in Application troubleshooting and incident management activitiesHands-on experience on Linux/Unix environmentsExperience in scripting (shell scripting pearl python etc.)Experience with Databases (MySQL PostgreSQL etc.)Understanding of distributed networks and app...

Key Responsibilities Good experience in Application troubleshooting and incident management activitiesHands-on experience on Linux/Unix environmentsExperience in scripting (shell scripting pearl python etc.)Experience with Databases (MySQL PostgreSQL etc.)Understanding of distributed networks and ap...

About the role:You will be working directly with the production systems behind all Sitecore SaaS offerings and will be executing SaaS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work...

As an Application Support Analyst youll act as a bridge between our business users and IT responsible for the smooth functioning of Acumaticas internal business applications. Youll troubleshoot resolve and analyze application issues help implement configuration changes and work closely with stakehol...

Key ResponsibilitiesPerform deep-dive analysis on escalated alerts: correlate logs (SIEM) network traffic endpoint (EDR) and threat intelligenceConfirm scope severity and root cause; classify based on NIST/ISO 27035 guidelinesLead containment eradication and recovery steps (e.g. isolate endpoints re...

You will be a part of a team responsible for day-to-day operation of various SaaS delivery environments as well as ongoing initiatives to ensure demonstrated levels of reliability scalability and quality of service. The successful candidate will be familiar with software development and deployment p...