Campaign Technical Support Engineer Jobs in Colombo

Our JourneyThe ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members m...

Provide first-level technical support to end users and ensure timely issue resolutionMonitor and manage user support requests while maintaining a high standard of customer serviceCollaborate with internal technical teams to troubleshoot and resolve system-related issuesSupport the development and im...

Responsible for identifying investigating detecting and protecting service availability and data across various source types and locationsValidates alerts or reports to determine if they constitute an incidentEnsures incidents are properly recorded in appropriate reporting systemsAssesses incident s...