Value Operations Senior Analyst
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Job Summary
Our company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The opportunity
We are seeking a Value Operations Senior Analystto enable the Customer Value Director to scale strategic account coverage across EMEA. This role is critical to evolving from a single-threaded value leadership model to a leveraged strategic model. The investment enables growth protects retention and institutionalizes value governance at scale.
The Value Operations Senior Analystinstitutionalizes value governance KPI tracking reporting rigor and cross-functional orchestration. This role ensures disciplined execution of value realization frameworks across strategic accounts while strengthening internal alignment and executive readiness.
Key Responsibilities
Value Governance & Benchmark Management: Maintain account-level value realization frameworks. Track and report progress against agreed customer KPIs. Manage governance cadence including monthly reviews and QBR preparation. Ensure KPI alignment to customer strategic objectives.
Reporting & Executive Readiness:Build and maintain standardized value dashboards. Prepare QBR and EBR draft materials. Develop data-driven insights and trend analysis. Ensure executive-ready reporting quality.
Cross-Functional Orchestration:Coordinate across Sales Customer Success Delivery Support and Product teams. Track action plans and interlock dependencies. Monitor risks and flag value realization gaps.
Data-driven insights: Conduct analysis of complex data sets and synthesise findings into actionable insights.
Systems & Documentation:Maintain CRM hygiene. Track renewal value documentation. Standardize reporting templates and playbooks to support scalable governance across strategic accounts.
What you need to succeed:
3 years of experience in enterprise SaaS value consulting program management customer success operations or value governance roles.
Demonstrated experiencemanaging structured governance frameworks KPI scorecards and performance tracking mechanisms.
Proven ability to drive governance cadence (QBRs value reviews executive briefings) with rigor and consistency.
Experience with building and maintaining dashboards and reporting tools (D365 customer health tooling)
Experience building executive-ready business narratives grounded in quantified value realization with ability to simplify complex information for senior collaborators.
Demonstrated cross-functional influence without direct authority across Sales Customer Success Delivery Product and Support.
As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog explore the fantastic benefits we offer at.
Adobe is an equal opportunity employer. We hire dedicated individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Lets Adobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.
Required Experience:
Senior IC
