Sr Training Coordinator MX

Job Ref ID: JR0088328

YOUR MISSION

You will be the operational driver of training and development across Glovos BPO hubs in the CEECA region. Over the next 12-18 months your challenge is to bridge the gap between QA and training optimize our LMS and empower local trainers to ensure our agents deliver a 5-star experience.

THE JOURNEY

• Coordinate the rollout and track completion of trainings and onboardings across CEECA hubs.

• Act as the bridge between Quality Assurance (QA) and Training using QA data to target upskilling sessions.

• Collaborate with the Content team for English materials and help local trainers adapt them without doubling the work.

• Administer the Evolve LMS platform track monthly training hours against the budget and partner with WFM for scheduling.

• Empower local BPO trainers delegate daily monitoring and run quarterly spot checks to ensure Glovos quality standards.

Qualifications :

WHAT YOU WILL BRING TO THE RIDE

Must have

• 2-3 years of experience in training coordination L&D or operations within a customer service in-house/BPO environment.

• Hands-on experience managing Learning Management Systems (LMS).

• Strong analytical skills to track training adherence completion rates and budgets.

• Excellent communication and stakeholder management skills.

• Fluency in English (required).

Nice to have

• Experience in a tech marketplace or high-growth environment.

• Familiarity with content creation tools like Canva and Genially.

• Additional regional CEECA language.

Additional Information :

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Full-time