Regional Communications Manager, EMEA, Global Real Estate & Facilities (GREF)

Within Amazon The Global Real Estate and Facilities (GREF) organization is responsible for managing the physical workplace inclusive of programs products and services that helps enable Amazonians to do their best work. The globally diverse team oversees Amazons corporate offices in more than 60 countries. GREF programs products and services include day-to-day facilities management on-site food and beverage offerings commute programs environmental health & safety sustainability launching new corporate offices and moving employees.

Join our dynamic and evolving GREF communications team in a role that offers opportunity for growth and innovation. As a regional communications manager in EMEA youll be driving and delivering integrated communications plans to inform and engage a very diverse population of Amazon corporate employees. Youll also play a crucial part in shaping our employee issues and crisis and change management communication strategies and establishing new ways of working and process improvement with cross-functional colleagues to increase our scale and impact. Youll be at the forefront of communicating and marketing vital operational and program information to Amazon employees ensuring they can fully utilize and appreciate the workplace product services and spaces we provide. Additionally this role may also serve as the face of GREF with employees engaging directly via email Slack events etc. and using your creativity and branding experience to develop content for comms channels.

This position is perfect for adaptable professionals who thrive in ambiguity and fast-paced environments have a broad communications background across both internal and external audiences and excel at managing diverse stakeholders and competing priorities. This role demands both strategic thinking and hands-on tactical execution balancing product change and employee communications offering a diverse range of responsibilities and the chance to make a significant impact in a rapidly evolving team and high-viz organization with Amazon. If youre ready to take on a challenging yet rewarding position in a fluid matrixed environment this could be the perfect next step in your career.

At Amazon we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions rapid problem-solving and the energy of in-person teamwork lead to better results for our particular our data shows that teams working together in person are more effective at making complex decisions onboarding new team members and fostering the kind of creative collaboration that has driven Amazons success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.

Key job responsibilities
- Develop and implement integrated product employee and change management communication and engagement plans messaging and assets managing the entire communications lifecycle from strategy to tactical execution and reporting to promote and amplify GREF programs products and services with a high focus on facilities management.
- Create strategy guidelines and toolkits for employee-facing site-level communication channels (e.g. Slack channels email building pages in-person and virtual events) inclusive of content creation. Provide strategic counsel guidance support and training to GREF facilities managers on day-to-day employee communications. Monitor report and post to digital channels as needed.
- Work cross-functionally with PR internal communications public policy HR and legal to ensure alignment on comms plans and/or messaging and manage employee issues and escalations related to GREF programs and services.
- Serve as a strategic thought partner to regional GREF Leadership Team including the regional portfolio director and program leads for commute food & beverage sustainability environmental health and safety and customer insights. Support executive and GREF employee communications as needed.

A day in the life
- Developing a communications plan for an upcoming building launch.
- Working with regional portfolio managers and facilities managers to strategize comms for a specific building issues.
- Connecting with Amazon Internal Corporate Communications to align on messaging for an upcoming comms campaign.
- Reviewing proposed copy from a facilities manager for a Slack post.
- Building a facilities manager toolkit for a new sustainability initiative.
- Revamping comms templates for fire drill awareness and preparation.

About the team
The GREF Communications team fully formed as a strategic function of the GREF organization in 2024. The team consists of communications and channel and content experts across Seattle New York London and Singapore. We connect GREFs products programs and services to Amazons global corporate workforce. The team owns the full communications lifecycle across six pillars: strategic planning & narrative asset production channel management campaign timing & orchestration cross-functional alignment issues management.

- Bachelors degree in communications public relations or a related field
- Experience managing complex projects and/or programs within a matrix environment
- Experience working and communicating with multiple stakeholders C-level executives and cross functional teams or equivalent
- Experience in social content creation
- Experience with written and verbal communication and presentation
- Significant professional experience in communications or marketing

- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience using data and metrics to determine and drive improvements
- Experience in media relations and issues management
- Experience with brand strategy
- Experience with multimedia content creation
- Experience in facilities management office management corporate administrative services or hospitality management
- Experience in change management

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