PS, Solution Architect

As a Principal Solutions Architect for Armis Centrix VIPR Pro you are the ultimate technical authority and connective tissue between our customers Technical Customer Success Managers (TCSMs) and internal Product and Engineering teams.

Operating at the Expert/Principal level you will not only resolve the most complex architectural challenges our enterprise customers face but you will also systematically translate those field experiences into strategic product improvements. You will serve as the final escalation point for VIPR Pro deployments guiding TCSMs through advanced risk prioritization models custom integrations and massive-scale asset environments.

What You Will Do

• The Product/Engineering Bridge: Act as the primary technical liaison between Customer Success and Product/Engineering. Translate advanced customer edge cases feature gaps and scale limitations into clearly defined architecturally sound requirements for the Product roadmap.

• Highest-Tier Escalation Point: Serve as the ultimate technical backstop for Technical Client Managers (TCMs). Step into high-stakes customer calls to untangle complex deployment blockers integration failures and advanced configuration challenges within VIPR Pro.

• Advanced VIPR Architecture: Design and validate complex vulnerability prioritization models for our largest customers. Architect bespoke risk-scoring solutions that integrate threat intelligence CVSS EPSS and unique business context using the VIPR platform.

• AQL & API Mastery: Write optimize and debug highly complex custom Armis Query Language (AQL) scripts. Troubleshoot and design advanced API and Webhook integrations between VIPR Pro and external ITSM/SOAR platforms (e.g. ServiceNow Jira Splunk).

• Field Enablement & Mentorship: Elevate the technical baseline of the entire Customer Success organization. Create advanced architectural blueprints technical playbooks and training sessions to empower TCMs to handle level 300/400 VIPR discussions independently.

• Customer Advocacy: Drive consensus across internal Engineering silos to ensure critical customer bugs and architectural friction points are prioritized and resolved swiftly.

Qualifications :

• Experience: 10 years in enterprise security architecture technical account management or sales engineering with expert-level hands-on experience deploying and scaling Armis Centrix / VIPR Pro.

• Cross-Functional Leadership (IC5): Proven ability to influence Product Management and Engineering roadmaps without direct authority. You know how to build a technical business case for a feature request based on aggregated customer friction.

• Customer-Facing Excellence: Exceptional executive presence. You can de-escalate tense situations with a CISO while simultaneously whiteboarding a complex API integration with their lead architects.

• AQL & Integration Expertise: Deep proficiency in writing complex AQL statements and building/troubleshooting REST API data flows between Armis and third-party security ecosystems (Tenable Qualys Wiz CrowdStrike).

• Mentorship: A track record of mentoring senior technical staff (TCMs TAMs or Solutions Engineers) and developing scalable knowledge-sharing frameworks.

• Domain Knowledge: Advanced understanding of vulnerability management lifecycles risk quantification cloud/OT/IoT security paradigms and enterprise IT service management workflows.

Preferred Qualifications

• Previous experience operating in a Voice of the Customer (VoC) technical role directly embedded with Product Engineering pods.

• Strong scripting background (Python Bash) for API automation and prototyping solutions for customers.

• Armis Certified Expert (ACE) or equivalent deep-dive platform certifications.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

Yes

Employment Type :

Full-time