Property Manager

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Property Operations

• Leads the buildings day-to-day operations end to end with ultimate responsibility for the proper functioning of facilities and services.
• Manages and/or oversees move-in move-out and tenancy management processes.
• Resolves complex or escalated issues (operational technical or resident-related).
• Conducts and oversees the assets internal audits and inspections (monthly and periodic) consolidating the results of the weekly audits.
• Ensures that asset information (leases rents unit status) is kept accurately up to date in the PMS and/or internal documentation.

Resident Experience

• Is ultimately accountable for resident satisfaction and the assets reputation.
• Directly manages sensitive complaints or those carrying legal or reputational risk.
• Organizes resident events throughout the year to strengthen the community and the assets reputation defining the calendar and the approach for each event.

Leasing Revenue & KPIs

• Accountable for the assets KPIs: occupancy revenue service level and incidents.
• Works with Leasing on pricing and renewal strategy; approves non-standard terms.
• Oversees lease agreements security deposits and arrears control with authority to escalate or apply penalties.
• Carries out sales activities aimed at closing apartment and retail unit leases in coordination with the Central Sales Team.
• Works with Marketing and Sales to update and review the assets published listings.
• Is responsible for securing lease renewals approving the corresponding rent increase.
• Manages lease terminations applying penalties for breach where applicable.
• Coordinates with Finance on the refund of security deposits and legally required deposits at the end of the lease.

Vendor & Maintenance Management

• Negotiates with and onboards vendors; approves invoices and quotes for corrective and preventive maintenance.
• Identifies operational improvements for the asset and escalates them to Asset Management/OM.
• Coordinates and manages the assets cleaning and maintenance services as well as make-ready work between move-outs and move-ins.
• Approves quotes from external contractors for make-ready work when necessary controlling the assets relet time.
• Acts as the point of contact with the general contractor and manufacturers for managing and claiming warranty coverage (e.g. appliances) escalating and closing cases as required.
• Authorizes and manages the transfer of utility contracts (electricity water gas) for the asset.

Financial & Administrative Management

• Accountable to Finance and the OM for the assets operating budget.
• Serves as the point of contact with corporate teams (Finance Operations Asset Management).
• Works with the Operations Assistant on aging control and collection for the asset validating cases that require escalation or action against the resident.
• Reviews the assets P&L to control costs and provisions with the aim of achieving the Net Operating Income (NOI) defined for the asset.

Compliance & Safety

• Ensures compliance with the LAU (Spanish Urban Leasing Act) and with mandatory technical inspections.
• Drives the buildings Health & Safety culture.
• Works with the Legal department on managing case files involved in court proceedings related to the asset.

Knowledge & Qualifications

• Good levelof general education

• Proficient in the use of Microsoft Office packages including WordExceland Outlook.

• Proficiencyin using property management be provided.

Technical skills

• Knowledge of the LAU (Spanish Urban Leasing Act) and the applicable regulatory framework (security deposits extensions rent updates arrears). It is an explicit requirement of the role and high-risk if it fails.
• Reading and controlling an asset-level P&L: costs provisions budget variances and their impact on NOI.
• Advanced use of a PMS systems and average knowledge of Excel for tracking of occupancy aging and relet time.
• Basic knowledge of building maintenance: systems mandatory inspections (elevators fire protection Legionella etc.) and warranties.
• Management of move-in move-out and make-ready with a focus on reducing vacancy days.

Commercial skills

• Closing leases and negotiating renewals with the judgment to know when to concede on terms and when not to.

People and resident management skills

• Conflict management and handling of sensitive complaints including formal written responses that do not admit liability.
• Highly careful written communication because every response to a resident can end up in a public review or in court proceedings.
• Service orientation and reputation management including online review management.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to