Product Manager, Customer Support API Platform

Description -

As Product Manager for the Customer Support API Platform you will define the vision strategy and roadmap for the APIs and integration capabilities that connect customer support experiences applications partners and AI-powered services worldwide.

You will work across business engineering architecture and operations teams to deliver secure scalable and reusable platform capabilities that accelerate innovation simplify integration and improve customer outcomes. This is a high-visibility role with the opportunity to shape a critical enterprise platform at global scale.

• Own the strategy roadmap and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value customer needs and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable secure and scalable platform services.
• Establish API standards governance security and operational excellence practices.
• Enable AI automation analytics and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

• 8 years of experience in Product Management Platform Management Software Engineering or related technology roles.
• Experience managing APIs integration platforms or developer-facing products.
• Strong understanding of API design cloud platforms microservices and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management communication and influence skills.
• Experience working in Agile and cross-functional product teams.

• A strategic product leader passionate about building platforms that scale.
• A technologist who understands APIs integrations cloud services and AI-enabled ecosystems.
• A customer-centric thinker focused on adoption usability and business outcomes.
• A collaborative leader who drives results through influence and partnership.
• A continuous learner who embraces innovation and emerging technologies.

You will shape the integration backbone of customer support enabling teams to build faster innovate confidently and deliver seamless customer experiences at global scale.

• Own a strategic platform that powers global customer support transformation.
• Drive the intersection of APIs AI automation and customer experience.
• Influence technology strategy and product direction across the enterprise.
• Work with talented teams solving complex challenges at scale.
• Make a measurable impact on customer developer and business outcomes.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal