Principal, Renewal Operations & Strategy

Were looking for a Principal Renewal Operations & Strategy a senior individual contributor who will own the health performance and integrity of our entire renewal portfolio. This is not a people-management role; its a high-impact expert track position for someone who wants to shape how a fast-growing B2B SaaS company renews retains and grows its customer base at scale.

Youll sit at the intersection of Analytics Governance & Policy and Sales Process the person every team turns to when they need to understand whats happening across renewals why its happening and what to do about it. You wont just report on the portfolio; youll define the rules systems and playbooks that make it run well.

What Youll Own

Renewals Analytics

• Build and maintain the single source of truth for renewal performance: gross/net retention churn downgrade price increase and expansion metrics across segments.
• Design forecasting cohort models and early-warning indicators to flag at-risk accounts before they become losses.
• Partner with BI/Data teams to build self-serve dashboards for CS Sales and Finance leadership.
• Translate portfolio data into a clear narrative for exec and board-level reporting

Governance & Policy

• Own and evolve the renewal policy framework pricing floors discount guardrails auto-renewal terms contract exception handling
• Establish approval workflows and controls to ensure renewal deals are compliant consistent and auditable
• Act as the escalation point for non-standard renewal terms balancing commercial flexibility with policy discipline
• Partner with Legal and Finance to keep renewal policy aligned with contractual and revenue-recognition requirements

Sales Process

• Design and continuously improve the end-to-end renewal motion from renewal notice through quote negotiation and close
• Define playbooks stage gates and SLAs for the renewals sales process inside the CRM
• Identify friction points in the renewal funnel and drive process or tooling fixes (Salesforce CPQ renewal automation platforms)
• Enable and train renewal managers/AEs on process changes new tools and policy updates

What Success Looks Like

• Renewal leadership can answer any portfolio question retention risk pipeline within minutes not days
• Renewal policy is documented consistently applied and requires minimal ad-hoc exception handling
• The renewal sales process is measurably faster and more predictable quarter over quarter
• You are the trusted go-to authority on how renewals work here across Sales CS Finance and Legal

Qualifications :

What You Bring

• 7 years in Revenue Operations Renewals Sales Operations or Deal Desk within B2B SaaS
• Proven experience owning renewal/retention analytics comfortable building models not just reading dashboards
• Hands-on experience designing or governing commercial policy (pricing discounting contract terms)
• Deep fluency in CRM and renewal tooling (Salesforce required; CPQ or renewal automation platforms a strong plus)
• A track record of designing sales processes that people actually adopt
• Excellent judgment for balancing policy rigor with commercial pragmatism
• Strong executive communication skills you can brief a CRO as easily as you can debug a workflow with an AE

Nice to Have

• Experience with SQL or BI tools (Looker Tableau Power BI)
• Background in Deal Desk or contract compliance
• Experience scaling renewal processes through hypergrowth (Series C or post-IPO)

Why Join Us

• Impact without the overhead shape strategy and policy at a senior level without managing headcount
• Cross-functional visibility direct exposure to Sales CS Finance Legal and executive leadership
• Build dont just maintain this role is being created to bring order and rigor to a growing renewal motion; youll define how it works

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you!Check what we offer: 

•  Permanent Contract and a competitive compensation package. 

•  Amazing centrally located offices near the Bernabeu Stadium. 

•  Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR. 

•  Hybrid work model balancing office and remote work. 

•  Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer)plus 3 company-paid volunteer days. 

•  Up to 25 EUR per month for a gym subscription. 

•  Flexible compensation plan for childcare & public transportation.  

•  Reimbursement of up to 50% of the cost of English & Spanish classes. 

•  Fresh fruit cookies and soft drinks in the office. 

• Regular company and team events like Pizza talks Team Building activities Christmas parties hosting Meetups at the office and more! 

• Bonuses for referring successful hires after three months of continuous employment. 

•  We offer a relocation package to people who are coming from another country. 

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner. 

Remote Work :

No

Employment Type :

Full-time