Practice Manager

Practice Manager Port Melbourne Vet Full Time
Lead a close knit veterinary team shape clinic operations and make a real impact.

About the Clinic
Port Melbourne is a well established small animal practice serving the community since 1997. We have 2 Full time and 1 Part-time Vets supported by 7 experienced Nurses and animal attendants. We provide high quality general practice care for pets along with some of the local wildlife especially with the beach so close by.

Our clinic is known for its friendly professional culture strong client relationships and a genuine team first mindset. We take pride in running a well organised welcoming hospital where both pets and people feel supported.
With a huge variety of cafés to choose from you can enjoy your favourite coffee and pastries before taking a short stroll to the beach soaking up the sunshine on your lunch break.

About the Role
Youll work closely with a Regional Manager from the industry who will support both you and the Lead Vet giving you the autonomy and trust to treat the clinic as if it were your own. Yes there are some things that need to be done but overall this will be your clinic. Youll have the opportunity to shape the culture build your team and create the kind of workplace youve always dreamed of working in.

Youll also be part of a supportive group of clinics where Practice Managers share ideas knowledge and practical support. Whether you need inspiration for a new initiative a nurse to cover an unexpected shift or even find yourself urgently running out of a medication youll have a network of people who will be there to help.

Youre never expected to do it all on your own. Youll have the autonomy to lead your clinic your way while knowing theres a strong team behind you whenever you need them.
This will predominantly be a MondayFriday role offering stability autonomy and the opportunity to truly own your clinic.

What youll be doing:
Leading coaching and supporting a team of veterinarians nurses and support staff
Managing clinic operations including rostering stock control systems and compliance
Overseeing financial performance - budgets P&L KPIs and reporting
Driving a high standard of client experience and service excellence
Managing HR functions including recruitment onboarding performance management and development
Handling client feedback and complaints with professionalism and care
Working in partnership with the Lead Vet and Head Nurse to align clinical and operational goals

What Were Looking For
Youre already working in a Practice Manager or similar leadership role and are ready to take ownership of a busy well run veterinary clinic.
12 years experience in a Practice Manager or comparable role
Veterinary background required - veterinary nursing background preferred
Certificate IV in Veterinary Nursing or strong experience in lieu of formal qualifications
Confident people leader with a coaching and mentoring approach
Strong financial acumen including budgets KPIs and business performance
Experience with HR recruitment and performance management
Excellent client communication and complaints handling skills
Experience with practice management systems (EzyVet)
Solid understanding of compliance WHS and operational best practice

We Know This Industry Isnt Without Its Challenges - And We Take That Seriously.
Your wellbeing is not an afterthought here. Were committed to a safe supportive environment backed by real safety standards EAP support a Mental Health First Aid network and the Best for Pet Wellness Plan - because the people who care for animals deserve to be looked after too.

Small Clinic Feel. Big Network Behind You.
Port Melbourne Vet is proudly part of VetPartners - Australia and New Zealands largest veterinary care network of 270 clinics and a community of over 1000 vets and nurses united by a genuine love for animals. Joining us means joining something bigger - a network that invests in your growth your wellbeing and your future.

Heres what that looks like:
Real career pathways - grow into senior leadership regional roles or broaden your operational expertise
Paid parental leave - flexible programs for primary and secondary carers plus a return to work bonus
Health & wellbeing support - EAP Mental Health First Aid network and fitness benefits
Everyday discounts & perks - 100 discounts on fuel groceries entertainment travel and more
Pet benefits - savings on pet care and insurance for your own furry family
Connected community - access to a network of over 4000 vets and nurses across ANZ

Sound Like Your Kind of Place
Wed love to hear from you. Apply via the link below or reach out to Joseph Friend at emailprotected for a confidential chat - even if you just want to explore whether this role is the right fit.
VetPartners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.