Operational Manager

Purpose:

Lead business operations across all Statistical Programming & Analysis clusters by coordinating resource management performance monitoring compliance and organizational enablement activities. Partner closely with Chapter Leads Product Leads and Mission Leads to ensure efficient execution transparency and continuous improvement across the organization while enabling leaders to focus on strategy capability development and stakeholder engagement.

Key Tasks:

• Drive operational excellence through KPI tracking dashboard reporting and performance monitoring across SPA

• Coordinate resource planning capacity management and operational portfolio oversight

• Manage onboarding and operational readiness of internal and external resources including FSPs

• Support quality compliance audit readiness and completion of required training and learning programs

• Lead continuous improvement initiatives and facilitate lessons learned retrospectives and best-practice sharing

• Coordinate execution and tracking of SPA transformation initiatives capability-building programs and organizational priorities

• Facilitate operational governance processes and leadership reporting across chapters and missions

• Foster cross-functional collaboration and drive adoption of AI- and automation-enabled operational improvements

Qualifications:

• MS/BS in Life Sciences Statistics Data Science Business Administration Operations Management or related field

• Experience in business operations project management organizational enablement or operational excellence

• Strong analytical mindset with experience in KPI development performance reporting and operational dashboards

• Experience working in matrix organizations and coordinating across multiple stakeholder groups

• Strong organizational communication and facilitation skills with ability to drive execution without direct authority

• Continuous improvement mindset and demonstrated ability to translate strategy into effective operational processes