On-Call IT Support Technician

On-Call IT Support Technician

Job Overview

We are seeking a reliable and technically skilled On-Call IT Support Technician to provide installation maintenance and troubleshooting services for a variety of IT and telecommunications systems. The successful candidate will be responsible for supporting clients on an as-needed basis ensuring that hardware network surveillance and communication systems are installed and operating efficiently.

This role is ideal for a hands-on technician with experience in networking CCTV systems telephone systems and general IT support.

Key Responsibilities

IT Support & Troubleshooting

• Provide onsite and remote technical support to clients.
• Diagnose and resolve hardware software and network-related issues.
• Configure and maintain desktop computers laptops printers and peripheral devices.
• Perform system upgrades installations and preventative maintenance.

Network Installation & Support

• Install configure and troubleshoot routers switches wireless access points and network infrastructure.
• Set up and maintain wired and wireless networks.
• Perform network testing and ensure optimal connectivity and performance.
• Assist with internet connectivity and network security configurations.

CCTV & Security Systems

• Install configure and maintain CCTV camera systems.
• Conduct site assessments and determine optimal camera placement.
• Configure recording devices remote viewing applications and monitoring systems.
• Troubleshoot camera cabling and connectivity issues.

Telephone & Communication Systems

• Install and configure business telephone systems including VoIP solutions.
• Troubleshoot telephone hardware and connectivity issues.
• Configure extensions call routing voicemail and related features.

Cabling & Infrastructure

• Install and terminate network and telephone cabling.
• Test and certify cable installations.
• Ensure all installations are neat compliant and properly documented.

Documentation & Reporting

• Record service activities installations and maintenance performed on a report which may require pictures of installed equipment/work before and after the shift
• Maintain accurate records of equipment and configurations.
• Provide clear feedback and recommendations to clients and management.

Minimum Requirements

Education

• Certificate Diploma or equivalent qualification in Information Technology Networking Telecommunications or a related field.

Experience

• Minimum 23 years experience in IT support networking telecommunications or a similar technical role.
• Proven experience installing and supporting CCTV systems.
• Proven experience configuring routers and network equipment.
• Experience installing and maintaining telephone systems preferably VoIP solutions.

Technical Skills

• CCTV installation and troubleshooting.
• Router and network device configuration.
• Telephone system installation and support.
• Network cabling and termination.
• TCP/IP networking fundamentals.
• Windows operating systems and desktop support.
• Wireless networking technologies.
• Basic cybersecurity awareness.

Preferred Qualifications

• CompTIA A and/or Network certification.
• Mikrotik Cisco Ubiquiti or similar networking certifications.
• CCTV vendor certifications.
• VoIP or PBX system experience.

Must have for Installation

• A laptop with internet access and team viewer
• Serial/console cable
• RJ45 Ethernet cable
• Communication on WhatsApp mandatory as we have global support for each task

Key Competencies

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently with minimal supervision.
• Strong attention to detail.
• Good time management and organisational skills.
• Ability to work under pressure and respond to urgent call-outs.

Working Conditions

• On-call and available to respond to support requests as required.
• Travel to client sites may be required.
• Occasional after-hours weekend or emergency support may be necessary.
• Physical ability to install equipment run cabling and work at heights when required.

Performance Indicators

• Successful completion of installations within agreed timelines.
• First-time resolution of technical issues where possible.
• High client satisfaction ratings.
• Accurate documentation and reporting.
• Compliance with company standards and safety requirements.
• Where applicable safety gear must be worn if required