On-Call IT Support Technician
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Job Summary
On-Call IT Support Technician
Job Overview
We are seeking a reliable and technically skilled On-Call IT Support Technician to provide installation maintenance and troubleshooting services for a variety of IT and telecommunications systems. The successful candidate will be responsible for supporting clients on an as-needed basis ensuring that hardware network surveillance and communication systems are installed and operating efficiently.
This role is ideal for a hands-on technician with experience in networking CCTV systems telephone systems and general IT support.
Key Responsibilities
IT Support & Troubleshooting
- Provide onsite and remote technical support to clients.
- Diagnose and resolve hardware software and network-related issues.
- Configure and maintain desktop computers laptops printers and peripheral devices.
- Perform system upgrades installations and preventative maintenance.
Network Installation & Support
- Install configure and troubleshoot routers switches wireless access points and network infrastructure.
- Set up and maintain wired and wireless networks.
- Perform network testing and ensure optimal connectivity and performance.
- Assist with internet connectivity and network security configurations.
CCTV & Security Systems
- Install configure and maintain CCTV camera systems.
- Conduct site assessments and determine optimal camera placement.
- Configure recording devices remote viewing applications and monitoring systems.
- Troubleshoot camera cabling and connectivity issues.
Telephone & Communication Systems
- Install and configure business telephone systems including VoIP solutions.
- Troubleshoot telephone hardware and connectivity issues.
- Configure extensions call routing voicemail and related features.
Cabling & Infrastructure
- Install and terminate network and telephone cabling.
- Test and certify cable installations.
- Ensure all installations are neat compliant and properly documented.
Documentation & Reporting
- Record service activities installations and maintenance performed on a report which may require pictures of installed equipment/work before and after the shift
- Maintain accurate records of equipment and configurations.
- Provide clear feedback and recommendations to clients and management.
Minimum Requirements
Education
- Certificate Diploma or equivalent qualification in Information Technology Networking Telecommunications or a related field.
Experience
- Minimum 23 years experience in IT support networking telecommunications or a similar technical role.
- Proven experience installing and supporting CCTV systems.
- Proven experience configuring routers and network equipment.
- Experience installing and maintaining telephone systems preferably VoIP solutions.
Technical Skills
- CCTV installation and troubleshooting.
- Router and network device configuration.
- Telephone system installation and support.
- Network cabling and termination.
- TCP/IP networking fundamentals.
- Windows operating systems and desktop support.
- Wireless networking technologies.
- Basic cybersecurity awareness.
Preferred Qualifications
- CompTIA A and/or Network certification.
- Mikrotik Cisco Ubiquiti or similar networking certifications.
- CCTV vendor certifications.
- VoIP or PBX system experience.
Must have for Installation
- A laptop with internet access and team viewer
- Serial/console cable
- RJ45 Ethernet cable
- Communication on WhatsApp mandatory as we have global support for each task
Key Competencies
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Ability to work independently with minimal supervision.
- Strong attention to detail.
- Good time management and organisational skills.
- Ability to work under pressure and respond to urgent call-outs.
Working Conditions
- On-call and available to respond to support requests as required.
- Travel to client sites may be required.
- Occasional after-hours weekend or emergency support may be necessary.
- Physical ability to install equipment run cabling and work at heights when required.
Performance Indicators
- Successful completion of installations within agreed timelines.
- First-time resolution of technical issues where possible.
- High client satisfaction ratings.
- Accurate documentation and reporting.
- Compliance with company standards and safety requirements.
- Where applicable safety gear must be worn if required
