Mgr, Customer Service B&C Europe

Are you a skilled leader with a passion for ensuring projects are completed efficiently and on time Were seeking a driven Customer Service Manager Building and Campus to our team in Europe based in Madrid Spain.

Reporting to our VP of Customer Experience this role is accountable for developing and advising a world-class customer care organization. Here you will develop strategies strategic goals and programs to meet revenue targets and business unit goals while improving overall customer happiness.

HOW YOULL HELP US CONNECT THE WORLD:

Your role will involve coordinating the timely completion of work assignments and communicating schedules to team members.

Youll work closely with Planning Material Handling and Shipping & Receiving departments to ensure orders are produced and delivered according to ship addition to resolving any issues that may arise youll lead daily meetings and train and mentor team members. Youll also facilitate continuous improvement initiatives and meetings to ensure our team operates at its best.

If you are a strong manager with a fascination for achieving results we encourage you to apply for this exciting opportunity!

REQUIRED QUALIFICATIONS FOR CONSIDERATION:

• A completed Bachelors Degree (preferred) with 5-8 years of customer service leadership experience with a dedication to building and leading successful teams.
• 2 years of experience working with SAP.
• A proven track record of consistently identifying attracting and developing A level talent. Able to attract key individuals.
• Ability to build and run a well-oiled customer service organization while implementing a detailed measurable and repeatable process.
• Proven experience handling disagreement in a respectful optimistic way.
• Well-founded cultural sensitivity with the ability to maintain relationships globally.
• Outstanding interpersonal skills - verbal and written able to collect relevant information and effectively document and articulate findings to senior leadership.