IT Support Assistant (Junior)

This is a ground-level IT support role that can be carried out largely remotely. However applicants must live in or around Las Palmas de Gran Canaria and be able to reach our office promptly to providehands-on maintenance and support when needed.

We are looking for someone to monitor our systems handle first-line support requests from the teamand attend to hardware in person when required including routine tasks such as restarting servers and workstations.

Youll work closely with and learn directly from our Head of IT (Pipeline Engineer) and VP of Creative Operations. This is a genuine opportunity to grow your skills in a real production environment you dont need years of experience just solid fundamentals reliability and a willingness to learn.

What youll do

• Provide local IT support working remotely day to day and attending the Las Palmas office whenon-site work is needed
  
• Monitor servers render nodes and workstations and flag or escalate issues promptly
  
• Physically attend to machines when required restarting power-cycling checking hardwareswapping cables and peripherals
  
• Provide first-line (Tier 1) support to artists and staff for everyday IT issues
  
• Support Data I/O receiving ingesting and delivering data to and from clients and third-partyvendors
  
• Carry out remotely directed tasks on behalf of the Head of IT
  
• Help set up and configure workstations and peripherals for new and existing team members
  
• Keep basic equipment and asset records up to date
  
• Escalate anything beyond first-line to the Head of IT
  

Requirements

• Based in or around Las Palmas de Gran Canaria close enough to reach the office quickly whenon-site support is required
  
• Foundational understanding of computer hardware operating systems and networking formal experience is a plus but not required if the fundamentals are there
  
• Comfortable working with both Windows and Linux (Red Hat)
  
• Reliable proactive and a clear communicator
  
• Working English; Spanish is a strong advantage for the local environment.
  
• Available to start immediately
  
• Comfortable being reachable and on occasion attending to a critical issue outside standard hours
  

Nice to have (not essential)

• Any experience or interest in media VFX animation or post-production environments
  
• Familiarity with render farms file servers or production pipelines
  
• Networking basics (switches IP basic troubleshooting)
  

Benefits

What we offer

• A foot in the door at a growing VFX/animation studio
  
• Direct mentorship from experienced pipeline and infrastructure professionals
  
• Flexible part-time hours (with room to grow into a larger role)
  
• A friendly international creative team