International Business Process Analyst (NPL)

Mission of the role

The International Business Process Analyst supports the Operations and Transformation agenda by analyzing designing and improving endtoend business processes across multiple geographies with a strong focus on Italy and France.

The role acts as a bridge between Operations Servicing IT/Data and Management ensuring processes and reporting are scalable efficient and aligned with the NPL business model.

Key responsibilities

• Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding servicing recoveries disposals reporting).
• Support process harmonization and standardization across countries adapting to local regulatory and operational specifics.
• Act as a process and analytical reference for international teams especially Italy and France.
• Support management decisionmaking through data analysis KPIs dashboards and performance reviews.
• Translate business needs into clear functional requirements for IT Data and reporting teams.
• Work crossfunctionally with Operations Servicing IT Data/BI and Finance.

Required profile

• Engineering degree (industrial management civil computer or similar).
• Strong analytical and problemsolving skills.
• Proven experience in the NPL / Special Servicing business (mandatory).
• Handson experience with operational processes servicing platforms and portfolio data.
• Advanced Excel skills; experience with KPIs and large datasets.
• International exposure or multicountry operational experience is a strong plus.

Languages

• English: fluent (mandatory)
• Italian: fluent / professional level (desirable)
• French: fluent / professional level (mandatory)

Daily interaction with Italian and French teams is expected.

Personal skills

• Structured and detailoriented mindset.
• Strong communication skills across cultures and seniority levels.
• Proactive handson and deliveryfocused.