Implementation Lead

From 60K EUR Fully remote (Spain) Work with AI tools Series A startup backed by top US VCs.



Producerflow () is transforming how insurance carriers manage producer onboarding licensing and compliance for millions of users. Were part of Agentero a remote-first Series Abacked startup building technology to modernize insurance distribution with $25M raised from top investors including Foundation Capital (Uber Netflix) and USV (Twitter Coinbase). Were at an inflection point and were looking for builders to help us scale.

We need someone who owns every new client from signed contract to go-live. Today that work is spread across sales operations and engineering so no single person owns the plan the timeline or the client relationship during delivery.

As our Implementation Lead youll take each deal from the Account Executive turn it into a delivery plan agreed with the clients business and IT leaders and coordinate our engineering and operations teams to deliver it. Our projects are technical: migrating the clients producer data integrating with their systems through APIs configuring workflows and testing everything with their team. Youll work with everyone from client executives to engineers so you need to be credible with both.

Theres no implementation playbook yet so youll also build one. Youll report to our CRO.

What success looks like after six months

• Every new client has a kickoff a mutual action plan and a go-live date within two weeks of signing.
• Clients go live on the agreed date with scope changes agreed in writing.
• Sales hands over deals through a standard process and support receives each live client with full documentation.
• A reusable playbook exists: kickoff deck project plan template requirements template and go-live checklist.

• Own the handoff from sales: review the contract proposal and sales notes with the Account Executive confirm what was promised who the stakeholders are what success means for the client and flag gaps or risky commitments early.
• Run the kickoff and the plan: lead the kickoff with the clients sponsor and build a mutual action plan with milestones owners dependencies and a go-live date.
• Turn needs into requirements: run workshops with the clients business compliance and IT teams. Document their current process the target process and the data and integrations needed. Write requirements our engineers can build from without going back to the client.
• Coordinate technical delivery: plan and track data migration integrations workflow configuration and user acceptance testing with our engineering and operations teams. Understand the technical work well enough to scope it question estimates and explain trade-offs to the client.
• Manage scope: separate out-of-the-box functionality from custom work handle change requests in writing and bring commercial changes to the AE.
• Manage client executives: run status meetings and steering committees send clear written updates raise risks early with a recommendation and handle escalations calmly.
• Lead go-live and training: plan the cutover lead go-live and train client admins and users. Confirm the client is running on the platform before handing over.
• Hand off to support and account management with full documentation: configuration integrations contacts and open items.
• Build the playbook: create the templates and processes that make every next implementation faster and share client feedback with product and sales.

• Seniority: 5 years of experience in client-facing technology implementations ideally at a consulting firm or on the implementation team of a SaaS/enterprise software company.
• End-to-end ownership: youve owned at least one implementation from kickoff to go-live including the plan the risks and the client relationship.
• Technical background: degree in Engineering Computer Science Mathematics Physics or similar.
• Technical fluency: you can discuss APIs data models data migration and integrations with engineers write basic SQL build a data-mapping document and review test results yourself.
• Highly self-directed and hands-on: theres no team of analysts here. You write the requirements update the plan and chase the follow-ups yourself and you find what needs doing without being asked.
• Executive presence: youre credible with senior client leaders. You can deliver bad news push back on scope and keep the relationship strong.
• Structured project management: you build plans that hold up track dependencies across teams and keep everyone accountable without formal authority.
• Comfort with ambiguity: priorities shift and processes are still being built. You bring structure and adapt quickly.
• AI-native: you use Claude ChatGPT or similar tools every day to draft documents analyze data and work faster.
• Languages: fluent English and Spanish written and spoken. Our clients are in the US and much of the team works in Spanish.

• Experience in insurance or financial services especially distribution compliance or onboarding processes.
• Experience working with US clients.
• Experience building an implementation or professional-services function at a startup.
• Familiarity with tools like Salesforce HubSpot Linear or Jira.

Salary: From 60K EUR equity.
Remote-first: Work from anywhere in Spain.
Private health insurance flexible compensation (Cobee).
Home office setup budget.
Training and development budget.
AI-first culture.

International team: collaborate with colleagues in Spain and the US.
Team offsites in places like Dublin Miami Lisbon Paris and more!



We know the recruitment process can be tedious so heres what ours looks like:

1. Initial Call with the People Team to get to know you.
2. Interview with our CRO to dive deeper into your experience.
3. Technical interview with our CTO to put some of your skills to the test.
4. Final conversation with our CEO and Founder.

• Wow Stakeholders: Innovate to solve real problems simply.
• Win It: Persistence grit and cross-team collaboration.
• One Team: Success comes from supporting and challenging each other.
• Trust & Tell: Transparency and openness in communication.
• Own It: Accountability for results and outcomes.

If youre ready to make a meaningful impact and contribute to our exciting journey we invite you to apply today. Lets shape the future of insurance together!