Deskside Technician

Our company is growing and you can grow your career along with us!

You will be working onsite in Alfaroin a fast-paced constantly evolving environment where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry playing a key role in the successful delivery of premium IT support services.

This diverse and challenging role requires you to ensure that all support requests and incidents are handled promptly and professionally. You will need to be proactive managing support queries via phone email and in-person as well as acting as a point of escalation to third-party resolver groups when necessary.

• Provide support that consistently meets or exceeds Customer expectations;
• Determine and recommend which products or services best fit the customers needs;
• Identify analyze and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights security and systems groups;
• Receive and resolve issues from Tiers 12 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems as required;
• Receive and resolve hardware or software related issues from Tiers 12 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs peripherals and LAN-based equipment;
• Assist with setting up security file access and other administrative procedures associated with moves;
• Move workstations peripherals and telecommunications equipment as required;
• Order receive and provide all required equipment materials and third party vendor services to implement IMACs;
• Install and set up equipment cables outlets and all other hardware required for implementing IMACs;
• Test completed IMACs and verify acceptance by end user;
• Document changes to inventory use and configuration;
• AV and Conference support with software such as MTR Zoom etc;
• Adaptability to all IT situations within scope.

• At least 5 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements
• ITIL V3 Foundation Certification (recommended)
• Microsoft Operating System / Office Certification(s) will be an asset
• Advanced MS Office 365 skills
• Scripting coding skill will be considered an advantage
• Able to solve simple hardware issues
• iOS Android advanced userBasic Networking skills
• Knowledge of Active Directory permissions
• Team Player and Analytical Thinking
• Open and positive personality and ability to manage stress effectively
• Customer oriented (Service awareness) with good interpersonal and communication skills
• Able to adapt in a fast evolving technology environment and ability to learn
• Able to assume day to day responsibilities generating specific deliverables
• Relationship-builder at ease with people and capable of quickly building trust
• Language skills: Spanish and English

• Special referral bonuses for recommending your friends;
• Meal vouchers
• The possibility to following trainings via Linkedin Learning IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.