Data Center Technician
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Job Summary
As a Microsoft Data Center Technician (DCT) you will develop an understanding of standard processes and procedures for preparing installing performing diagnostics troubleshooting replacing and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment familiarize yourself with security and data management procedures and accelerate your career growth in the process. Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI DCT you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs Diversity & Inclusion trainings and events and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond. |
Responsibilities
- Contributes to issue tracking through escalations asking questions and seeking guidance on timely resolution of issues from more experienced technicians.
- Participates in daily safety briefings completes required training aligned to the role and workload including safety training complies with safety procedures (e.g. equipment use lifting electrical hazards ladder/rolling stair use).
- Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
- Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Contributes to a positive and effective team environment by sharing information with others contributing to regular team meetings asking questions and staying apprised of the status of others work.
- Has pride and a sense of accountability for the service quality completeness and ownership of the data center facilities.
- Embodies our cultureandvalues.
Qualifications
RequiredQualifications
- Completed High/Secondary School GED an apprenticeship/vocational qualification or equivalent experience and knowledge of computer hardware and components.
- This role requires you to be on-site and the location has limited public transport. Your own form of transport isadvised.
Background Check Requirements:
Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required we also look for the followingPreferred Qualifications:
- Relevant experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A Server Network) Basic Structure Cabling (BSC).
Data Center Technicians ATR-B - The typical base pay range for this role across Spain is 25500.00 - 33900.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.
Required Experience:
IC
