Customer Support Advisor

About the Role
Join an international customer support team in Barcelona and help travellers from around the world have a smooth experience. As an Icelandic-speaking advisor you will understand what customers need and act as the link between international travellers and accommodation partners worldwide always keeping service quality high.

What Youll Be Doing

• Identify and understand customer needs listening carefully and responding clearly
• Mediate between travellers and accommodation partners around the world
• Clarify questions about services payments and technical requirements by email and phone
• Give accurate information and follow established processes

What You Bring

• Icelandic at C2 / native level and advanced English
• Excellent written and spoken communication and interpersonal skills
• Comfortable with Office 365 CRM databases and internal platforms
• A solution-driven problem-solving mindset
• A positive motivated attitude for handling tricky customer situations
• A goal-oriented approach and openness to changing priorities and processes
• Familiarity with online accommodation platforms
• Customer service or contact center experience is valued

Nice to Have

• Process improvement collaboration emotional intelligence open-mindedness critical thinking solution orientation and an entrepreneurial mindset

Schedule & Location

• 38.5 hours per week Monday to Sunday within the 09:00-20:00 shift window
• Modern office in Barcelona Spain well connected by public transport

Compensation & Benefits

• Salary of 22249 gross per year
• Temporary contract
• 27 working days of holiday per year
• 3 weeks of initial training and continued personal coaching
• Wellbeing program with Spanish lessons quizzes with prizes and free group activities (running beach volleyball roller skating and more)
• Free private health insurance once you move to a permanent contract (if you wish)
• Flexible compensation options after the probation period
• A multicultural international team with real opportunities to learn and grow

Apply: Send your CV in English to