Customer Success Specialist

Location: Madrid / Barcelona (Hybrid) Full-time Competitive compensation

Orca is reinventing how people navigate the seabuilding the next-generation navigation platform for recreational boating. Our product is already trusted by thousands of boaters helping them sail smarter safer and more enjoyably.

Were looking for a Customer Success Specialist to help users get the most out of Orcafrom onboarding and daily use to becoming passionate advocates. Youll be the bridge between our customers and our product ensuring they succeed stay engaged and keep coming back for more. This is a high-ownership user-facing role with direct impact on satisfaction retention and growth.

Youll report directly to our Customer Success Manager and work closely with the product and engineering teams to amplify customer success.

Your success will be measured by customer satisfaction feature adoption retention and efficiency in resolving issues.

In particular you will:

• Guide users to success: Support boaters from their first steps with Orca to expert-level usage.

• Solve problems fast: Troubleshoot customer issues coordinate with internal teams and keep users informed.

• Amplify the voice of the customer: Surface insights and feedback that inform product and strategy.

• Build self-service resources: Create and maintain knowledge base articles tutorials and FAQs.

• Leverage smart tools: Use AI and automation to make support faster and more effective.

• Monitor and improve: Track key metrics like satisfaction scores response times and feature adoption.

• Engage and retain: Help customers unlock more value from Orcareducing churn and driving renewals.

• Foster community: Support one of the most active boating communities in the world encouraging peer-to-peer learning and engagement.

• Experience in customer success support or account management in SaaS or techideally in a B2C setting.

• Skilled in platforms like Intercom Crisp Zendesk or similar tools.

• Track record of improving customer experience and retention through proactive engagement.

• Excellent written and verbal communication in English (additional languages are a plus).

• Strong interpersonal skills with empathy and patience for users at all levels.

• Analytical mindset to identify patterns and propose solutions.

• Self-starter who thrives in a fast-moving startup environment.

• Curious and willing to dive deep into boating and marine navigation.

• Organized and able to manage multiple priorities.

• You combine empathy for users with an analytical mindset to continually improve their experience.

• Passionate about helping others succeed and excited to work in a high-impact role.

• Experience with hardware-integrated products or tools used in demanding environments

• Interest in marine navigation cartography or adventure sports.

• Real-world impact: Help thousands of boaters enjoy smarter safer adventures.

• Field time on the water: Understand our users first-hand through sailing trials and team offsites.

• High agency: Own key aspects of customer success in a tight talented team.

• Room to grow: Clear path to evolve into senior roles in customer success or operations.

• Great culture: Hybrid setup (Madrid/Barcelona) high trust and passionate colleagues.

• Mission-driven: Help transform a global industry with fresh ideas and thoughtful building something big and want you to share in the upside.

Send your CV and a short note to .

Tell us a little about why this caught your eyewhat youd love to work on or why this mission speaks to you.

Not quite ready to apply Reach out anyway. Were always happy to talk to great peoplewhether now or later.

Required Experience:

IC