Customer Experience Assistant Casual

• Casual Opportunity approx. 2 shifts per week
• Hourly Rate: $49.07 including 25% Casual Loading
• Location: Fawkner

Are you someone who has extensive experience in customer care
Are you compassionate by nature

The opportunity

This role within our FawknerCemetery involves being the first point of contact for clients processing and recording permit enquiries and insurance claims. As well as assisting with administrative tasks such as customer requests processing payments booking sales appointments etc.

Communication compassion and solid customer care skills are key to success in this role.

To be successful in this position you will require:

Qualification within the Business/Administration field or relevant experience in a similar or comparable role.
Highly developed written and verbal communication skills and interpersonal skills.
Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
Maintain integrity trust and confidentiality at all times.

A career with us:

Our people are our most valued asset we understand the importance of providing a rewarding inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

Comprehensive induction program
Free onsite car parking
A collaborative team that fosters growth and innovation
Employees provided with uniform and Laundry services
Employee Assistance Program to support our employees and their familys overall wellbeing

How to apply:

Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role and how your skills knowledge experience and qualifications are applicable to the role.

Applications close 5pm Monday 28 September 2026

For a confidential discussion please contactAyla Bennett

Please apply via our careers site by following the link below:

view the Position Description for this roleplease click here. (*Please note if you are viewing this from Seek or LinkedIn you will need to find the job ad on our careers page for the link to open.). The link to our careers page is position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists.
GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander people the LGBTQI community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at

What we do

The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit purpose driven organisation - and we give effect to that purpose through our staff.
We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people centred work culture that is dedicated to fulfilling our vision.

We are a business that truly live and breathe our values of integrity compassion respect and sustainability and our team genuinely cares for and supports one another.