Channel Partners Program Manager

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As Channel Partners Program Manager you will operate and help build Axons international Partner Program from the ground up keep the systems and data behind those relationships clean and reliable and enable distributors and in-market Axon teammates day-to-day. International distributors play a critical role in Axons international markets and are viewed as valued partners not simply distributors. Reporting to the Sr. Director of International Sales Ops youll act as a key program operations contact supporting distributor relationships in coordination with local and regional Axon teams.

This is an execution-focused role: hands-on program operations with real input into how the Partner Program is structured and scaled as it grows.

Partner Program Development

• Own the design and rollout of a formal partner strategy and program defining structure (tiers requirements benefits etc.) and documenting program guidelines.
• Define and track program participation and performance metrics reporting to stakeholders and communicating program updates requirements and milestones to distributors.
• Drive design and execution toward the programs primary objective distributors who support customers effectively operate independently and contribute to scalable growth across markets.

Partner Systems & Data

• Own day-to-day administration of Axons distributor-facing platform(s) and pipeline systems including user access setup and configuration.
• Define and maintain data quality across distributor and pipeline records working with distributors and internal teams to correct errors and prevent recurrence.
• Enable and maintain distributor-facing documentation FAQs and other resources so distributors and in-market teammates can self-serve on routine program and system questions.

Partner Support & Enablement

• Supervise distributor onboarding and training lifecycle from new-distributor onboarding and guidance on Axons tools processes and resources through established-distributor enablement (e.g. updates refresh recertification).
• Support as a key program operations contact for international distributors supporting relationships alongside local and regional Axon teammates and partner managers.
• Track Axon product updates across the portfolio and drive distributor readiness ensuring impacted distributors are informed and equipped.
• Enable distributor readiness by coordinating Axon product updates across the portfolio and ensuring impacted distributors are informed and equipped.
• Support internal teams to efficiently resolve distributor questions support requests and escalate as needed.
• Gather feedback from distributors and relay it to the appropriate internal teams to inform program and process improvements.

Partner Commercial Support

• Enable distributor-led orders ensuring accuracy and timely inclusion in the sales pipeline.
• Support distributors through order fulfillment coordinating with order management fulfillment and other internal teams to resolve blockers and keep distributors informed on status.

Cross-Functional Program Operations

• Coordinate with internal teams to align program rules support expectations and escalation paths across Sales Marketing Product GRO/RMA PSO and Compliance.
• Support distributors as the first line for routine issues with defined escalation to GRO/RMA PSO and other Axon functions as needed.
• Escalate systemic issues or larger strategic opportunities to the Sr. Director of International Sales Ops.

• 24 years of experience in channel/partner operations customer success sales operations or a related support/coordination role
• Comfort working directly with external partners/customers including non-native English speakers across regions
• Strong attention to detail especially around data accuracy and process consistency
• Comfort using CRM reporting and productivity tools such as Salesforce Microsoft Dynamics Excel Google Workspace or similar platforms
• Basic data analysis and reporting skills
• Clear professional written and verbal communication skills
• A proactive service-oriented mindset comfortable owning the unglamorous admin work that keeps a program running smoothly
• Ability to manage multiple partner requests and priorities at once without losing track of details
• Confidence presenting information clearly to partners and internal teams
• Willingness to learn take ownership and grow within a fast-paced environment
• Ability to identify process improvements and help turn ideas into practical actions
• Demonstrated alignment with Axons values: Own it Join Forces and Expect Candor

• Prior experience supporting a partner or partner-facing platform or tool.
• Exposure to channel program design (tiering certification incentives).
• Experience working with international partners or partners.
• Experience supporting public sector law enforcement government technology SaaS or hardware sales channels.
• Experience supporting partner communications training onboarding or business reviews.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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