AI Technical Lead

Verisure we do something amazing every day. By protecting what matters most we change lives for the better.

Technology is at the heart of everything we do and we like to stay ahead of the curve. We dont wait for new technologies to become mainstream: we explore test and research them before they reach the market so our customers always benefit from the latest innovation.

About The Role

We now have the opportunity for a AI Technical Lead to join our Technology Department.

Location: Verisure Tech Hub - Alicante.

The role will be based at our new technology site in Alicante. Backed by over 1800 technologists worldwide and powered by one of Europes largest IoT platforms.

Your Future Team

You will join the IT Telephony team one of the most critical functions in our organisation. The team runs the contact center platform that connects Verisure with its customers in 18 countries across Europe and Latam.

We are a multicultural team used to working internationally so collaboration flexibility and clear communication are part of our daily life. We run services where downtime is not an option which gives us a strong sense of ownership and responsibility. At the same time we keep a positive close and supportive atmosphere where people help each other and celebrate wins together.

The Opportunity

• Lead the technical transformation of our customer interactions moving from traditional IVR and manual processes towards AI-powered conversational experiences across voice and digital channels.
• Shape and deliver AI agents and conversational solutions across the customer journey from self-service and authentication to real-time agent assist call summarization automation and customer insights.
• Play a key role in our evolution from Genesys OnPrem to Genesys Cloud defining how AI and agentic capabilities are embedded into our next-generation contact center architecture.
• Define architecture engineering standards and key technical decisions remaining hands-on when needed to ensure solutions are reliable secure and scalable.
• Lead a multidisciplinary team of AI Engineers and QA Engineers acting as the technical reference and taking solutions from business requirements through architecture engineering deployment and production. Build your teams capabilities through mentoring.
• Collaborate closely with Product Architecture Security Legal platform teams and business stakeholders across different countries.

Tech Stack

• Agentic AI & LLMs LangGraph AWS Strands Agents CrewAI LangChain ReAct Plan-and-Execute Tool Usage Multi-Agent Orchestration Human-in-the-Loop RAG Embeddings Vector Databases pgvector OpenSearch Retrieval Re-ranking MCP (Model Context Protocol) REST APIs Event-Driven Architectures AWS Bedrock AWS Lambda AWS Step Functions Amazon EventBridge Amazon SageMaker Python 3.10 Git CI/CD Infrastructure as Code (IaC) Terraform AWS CDK LangSmith DeepEval Ragas promptfoo Test Automation API Testing End-to-End Testing Production Monitoring & Alerting Amazon CloudWatch CCaaS Genesys Cloud Amazon Connect NICE Conversational AI Voice Channels Digital Channels

Required Qualifications

• Technical Leadership: previous experience as Tech Lead translating business requirements into technical designs defining architecture guiding engineering decisions and taking solutions through development deployment and production.

• AI in Production: experience designing and building AI/ML or LLM-based solutions with at least one solution successfully deployed to production; exposure to agentic systems RAG prompt engineering evaluation and guardrails.

• Cloud-Native Architecture: experience designing cloud-native distributed and integration-heavy solutions ideally in AWS with experience operating them in production.

• Engineering Excellence: Strong engineering practices across clean code automated testing CI/CD code reviews observability and production operations with experience promoting shared standards through engineering chapters/communities of practice and mentoring other engineers.

• Languages: Fluent in Spanish and English

Soft skills & Mindset

• Leadership by example: you inspire through technical credibility consistency and genuine care for people.

• Talent developer: you enjoy mentoring giving feedback and seeing others grow especially junior profiles.

• Team builder: you create a positive collaborative and high-trust environment where people want to be.

• Pragmatic decision-maker: you balance perfection and delivery and you are not afraid to make and explain difficult technical decisions.

• Strong communication and influence skills: with technical and business audiences including management.

• Ability to manage multiple priorities and adapt quickly to change.

• Continuous learning mindset and passion for the rapidly evolving AI landscape.

If youre not sure you meet every requirement we encourage you to apply anyway you might have a good fit for this role or another opportunity within our team. Verisure is an equal-opportunity employer and welcomes applicants from diverse backgrounds.

What Verisure Offers You

Hybrid Work Model Split your time between home and our offices in Alicante. Plus benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h).

Dynamic Culture Work in a collaborative and supportive team

Global Impact You solutions will scale internationally

Team Environment Strong Scrum practices clear ownership and real team support

Continuous Learning Tech Learning and Tech Carreer Plans

Lunch & coffee included at our offices - You wont need to pay for your daily meal when you are at the office! :)

Paid time off: 23 days and an additional bank of extra hours for even more flexibility.

Join Us!

At Verisure we are committed to building a diverse and inclusive workplace. We believe that collaboration trust and different perspectives make us stronger.

Interested in building great tech solutions

Apply today and be part of our team. For questions regarding this position please contact:

Agustina LopezDieguez

Our Company DNA

Passionate in Everything We Do:

Committed to Making a Difference

Always Innovating

Winning as a Team

With Trust & Responsibility