[KOREA] Head of Commercial Operations

What you will do

• Lead the development and execution of Commercial Excellence (CE) strategies translating brand and product strategies into actionable sales plans that drive business growth and market success.
• Partner closely with Sales and Patient Journey Solutions (PJS) teams to establish strategic priorities optimize execution processes and ensure alignment between commercial strategy and field activities.
• Monitor and analyze KGI/KPI performance identify key success factors and barriers and drive continuous improvement through effective PDCA (Plan-Do-Check-Act) management.
• Collaborate with regional Asia Commercial Excellence and cross-functional teams to share best practices address business challenges and advance omnichannel and commercial excellence initiatives.
• Leverage internal and external data to generate actionable insights support strategic decision-making enhance sales force effectiveness and strengthen brand performance.
• Oversee CRM operations and omnichannel projects ensuring effective system utilization process optimization and continuous improvement of commercial execution capabilities.
• Lead the development and implementation of Medical Representative (MR) training programs building capabilities in scientific knowledge customer engagement communication and strategic execution.
• Drive target-setting performance evaluation and incentive processes ensuring fair transparent and strategic allocation of targets while supporting performance management across the commercial organization.

Qualifications :

What you will bring to the role

• Bachelors degree or above in a related field.
• Minimum 7 years of experience in pharmaceutical sales field force leadership marketing or other commercial roles with at least 7 years of Commercial Excellence Sales Effectiveness or related commercial operations experience.
• Strong knowledge of ophthalmology and a solid understanding of the Korean pharmaceutical and healthcare market preferably within eye care.
• Proven expertise in Commercial Excellence principles including sales force effectiveness customer targeting resource allocation performance management and omnichannel engagement.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in data analysis and reporting tools including Excel PowerPoint and Business Intelligence (BI) platforms.
• Excellent stakeholder management and cross-functional collaboration skills with the ability to influence and drive strategic initiatives across the organization.
• Strong communication and presentation skills with business-level proficiency in English (written and spoken).

Additional Information :

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030 we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes education and treatment. At Santen we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer.  We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs role requirements and individual qualifications regardless of race color ethnicity national origin/ancestry religion sexual orientation gender gender identity/ expression age disability medical condition marital status veteran status or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process please let the recruiter from our team know.

Please use the attached Resume Format template when you submit the resume.

Submit in 2 languages please. (Korean & English or Korean & Japanese)

Remote Work :

No

Employment Type :

Full-time