Customer Success (Senior) Analyst

This role is responsible for enabling NIQ and its clients to achieve critical business objectives including client satisfaction and financial growth by delivering high-quality analytics actionable insights and exceptional client engagement. Through the analysis of consumer market and retail measurement data this role drives informed decision-making identifies growth opportunities and delivers meaningful business insights while fostering strong client partnerships and ensuring research excellence.

• Take ownership of the quality of client deliverables including datasets reports and other outputs while supporting service stability and operational excellence.
• Manage client relationships and deliver high-quality analytics insights and presentations aligned with client needs and NIQ standards.
• Analyze and synthesize multiple data sources to generate actionable business insights and support decision-making.
• Create impactful reports dashboards and data-driven stories that communicate key findings effectively.
• Build strong relationships with clients and internal stakeholders collaborating cross-functionally to understand business objectives and identify growth opportunities.
• Deliver training and maintain expertise in research methodologies analytical techniques and NIQ solutions.
• Drive continuous improvement by contributing to or leading process enhancement initiatives that improve client service operational efficiency and team productivity.
• Contribute to business growth and continuous process improvement through proactive problem-solving and innovation.
• Demonstrate NIQ values through collaboration knowledge sharing integrity and a commitment to excellence in client service.

Qualifications :

• Bachelors Degree preferably in Marketing or related field and with less than 2 years working experience. Fresh graduates are welcomed to apply
• Experience in market research industry is a plus
• Strong analytical mind and proactive
• Ability to deliver the analytic presentation to client
• Native level Korean and strong business English skill is required
• Good oral and written communication and presentation skills
• Technically proficient in MS Office(Excel PowerPoint) applications
• General interest in consumer packaged goods industry and retail/trade environment
• Confidence working with numbers and structured data

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time