Customer Service Support

Polestar

Job Location:

Seoul - South Korea

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What youll do

Parts & Warranty support

Prepare and organize warranty-related raw data sets for internal review purposes only
Extended Warranty claim data analysis
Analyse TOP 20 parts by repair / model and request the stock order

Service Replacement car operation with workshops

Current service loner car operation check

Loaner car damage and repair management

Workshop and CEC & RSA communication

Pickup & Delivery Supplier Communication

Technical Training hub and TRIP administration

Current technician account status check for each workshop

Certificates & completion rate status check

Machine translation and proof reading by Korean

CX Support

CEC QA support: CEC DSAT & Training materials review / (30-60min / day. Depends on the number of DSAT)

Pending OB Sales management: Confirmed / Delivered order status check / (20-30min / day)

Operation support: Sales Contract resend Global escalations (SNOW ticket / SaleForce escalations) / (10min / case)

Who you are

Requires an Associates or Bachelors degree in Mechanical / Automotive / Electrical / Computer engineering or Business Administration is preferred.
Professional level of Korean is required.
Mid level or higher of English is required.
A strong passion for automotive industry is required.
Proficiency in MS Office applications is required.
The ability to cope with competing demands and prioritize tasks effectively is required.

At Polestar you will be part of a cross-functional and international team with English as a natural language for written and spoken communication. Since Polestars in a scale-up phase you thrive by working in a fast-paced environment.

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive diverse and innovative. Together we are creating collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand determined to improve the society we live in.

Is this you If you are interested in joining the Polestar crew dont wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey Which is electric by the way...

What youll doParts & Warranty supportPrepare and organize warranty-related raw data sets for internal review purposes onlyExtended Warranty claim data analysisAnalyse TOP 20 parts by repair / model and request the stock orderService Replacement car operation with workshopsCurrent service loner car o...