Virtual Care Nurse Practitioner

Focus: Telemedicine Primary Healthcare Triage

This role involves providing remote clinical consultations (telehealth) assessing and triaging patient symptoms and guiding them to appropriate care.

Core Responsibilities

1. Telephonic & Digital Patient Care

• Handle incoming calls messages and emails professionally
• Perform clinical triage (emergency urgent non-urgent in person or virtual referral)
• Assess physical and psychosocial needs (including mental health)

2. Clinical Decision-Making

• Use SANC regulations Department of Health guidelines and SOPs
• Provide:
  • Treatment guidance
  • Medication education
  • Wellness counselling

3. Care Coordination

• Book virtual consultations with doctors
• Support patients who do not require doctor intervention
• Refer to appropriate services (ER mental health social & psychological services)

4. Documentation & Quality

• Maintain accurate electronic records
• Contribute to reporting and service metrics
• Meet SLA (Service Level Agreement) targets

5. Professional Practice

• Maintain active SANC registration
• Participate in continuous professional development
• Engage in quality improvement and team activities

Qualifications :

 Minimum Requirements

Registered Professional Nurse (SANC)
Primary Health Care qualification
Certificate in Dispensing
23 years clinical experience (PHC ER ICU or similar preferred)
Experience with telephonic patient interaction
Computer literacy typing skills

Key Competencies

• Strong clinical triage skills
• Excellent communication (telephonic written)
• Ability to work independently under pressure
• High level of organisation and documentation accuracy
• Patient-centred care mindset

Additional Information :

Why Join Us

This is an opportunity to play a critical role in improving healthcare quality protecting patients strengthening organizational integrity and driving meaningful change. You will work alongside passionate professionals in an environment that values innovation accountability collaboration and continuous improvement.

If you are ready to make a measurable impact and help shape a safer higher-quality and more resilient healthcare organization we encourage you to apply.

Remote Work :

No

Employment Type :

Full-time