Technical Operations Specialist
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Technical Operations Specialist (Remote)
Location: Remote. Latin America or South Africa.
Working Hours: Full-time PST (40 hours per week)
Salary Range:$1400 $1800 USD / month (scaled strictly based on geographic market rates depth of experience and Airtable technical evaluation performance).
About the Role
We are a lead generation company serving roofing contractors. We run high-volume SMS outreach campaigns manage large homeowner contact lists and deliver qualified leads to our clients. Were looking for a detail-obsessed Technical Operations Specialist to own the day-to-day machinery that keeps this running.This is a hands-on execution role with real ownership. Youll be the person who makes sure lists are clean campaigns go out correctly and lead data flows to the right place and who proactively builds the systems and analytics that let us scale outreach volume without losing control. If youve helped a cold calling or texting operation grow before and you like systems data and getting things right the first time youll do well here.
What Youll Own
- List management: Build clean dedupe segment and maintain homeowner contact lists. Keep data accurate and properly organized across markets and clients.
- SMS campaigns: Set up schedule and monitor outreach campaigns in our messaging platform. Track whats been sent where and when and keep campaign records organized.
- CRM management: Keep our Airtable CRM current tag and disposition replies move qualified leads through the pipeline and ensure nothing falls through the cracks.
- Integrations & automation: Proactively build and maintain integrations and automations within Airtable connecting our SMS tools lead flow and reporting so data moves automatically instead of by hand.
- Analytics: Build and own dashboards and analytics in Airtable that show campaign and lead performance so we can make decisions on real numbers.
- Data hygiene & reporting: Maintain clean records pull together performance numbers and flag issues before they become problems.
- Process execution: Follow established daily workflows reliably and proactively suggest improvements when you spot inefficiencies.
What Were Looking For
- Experience: 23 years of dedicated professional experience managing digital campaign operations software infrastructure or data processing pipelines. Direct experience working for high-volume B2B lead generation telemarketing or fast-paced digital agency environments is highly valued.
- Fluent English is a must strong spoken and written English is a hard requirement for this role. Youll be communicating directly and need to be clearly understood.
- Proven experience scaling a cold calling or cold texting operation youve been part of growing outreach volume and know what breaks when you scale.
- Airtable Mastery: Deep demonstrable technical proficiency within Airtable. not just data entry but building automations integrations and dashboards.
- Experience with SMS/dialer platforms BatchLeads and SmarterContact specifically a strong plus (Twilio GoHighLevel or similar also relevant).
- Strong spreadsheet skills (Google Sheets / Excel) comfortable with filtering sorting deduping and formulas.
- Extremely detail-oriented and organized you catch the small stuff.
- Proactive and self-managing in a remote setup; you spot problems and build fixes without being told.
- Comfortable learning new tools quickly.
Nice to Have
- Experience in lead generation real estate or home services.
- Familiarity with data cleaning at scale (thousands to hundreds of thousands of records).
- Awareness of SMS marketing compliance best practices.
- Scripting or no-code automation experience (Airtable scripting Zapier/Make APIs light Python).
Why Join
- Clear defined role with real ownership of core operations.
- Direct work with the founder and room to grow as the business scales.
- Stable full-time position with consistent hours.
