Support Engineer – Machine Vision Systems

Were looking for a passionate hands-on Support Engineer to join our growing team. Youll play a critical role in bringing our advanced machine vision systems to life on client sites across the mining industry from installation and commissioning to ongoing support and remote troubleshooting.

This is a dynamic customer-facing role where youll combine technical expertise with real-world problem-solving in exciting industrial environments. Youll report to the Support Technical Lead.

• Install and commission state-of-the-art machine vision systems on client equipment (conveyor belts flotation cells etc.).
  
• Configure sensors IP cameras IP lasers network switches LED lighting and low-voltage power systems.
  
• Perform software installation XML configuration and system handovers with client training.
  
• Provide ongoing remote monitoring diagnostics and troubleshooting of deployed systems.
  
• Debug complex issues involving sensors OPC communication and data integrity.
  
• Collaborate with client IT teams on network infrastructure and pre-installation planning.
  
• Develop smart troubleshooting tools and SOPs to improve support efficiency.
  
• Build strong long-term relationships with clients through exceptional technical support.
  

• Bachelors Degree or Diploma in Electrical Engineering Electronic Engineering or a related technical field.
  

• 24 years hands-on experience in mining minerals processing or industrial electronics.
  
• Field support experience in harsh industrial environments.
  
• Strong troubleshooting skills with electronics (power supplies PLCs IP cameras Wi-Fi flood lights etc.).
  
• Experience with networking infrastructure servers firewalls and database hosting.
  
• Knowledge of OPC communication is a big advantage.
  
• Passion for problem-solving and delivering outstanding customer service.
  
• Ability to work independently and thrive in a fast-paced environment.