Store Leader Castlegate
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Customer Experience
Be professional
- Manage customer interactions complaints and requests
- Optimize selling space and drive replenishment to ensure stock availability
- Conduct floor walks to ensure housekeeping disciplines are adhered to
Store Profitability
- Sales - meet or exceed targets
- GP - reduce wastage & improve stock accuracy within benchmarks
- NP - reduce controllable expenses in line with budgets
- Interpret Income Statement information and formulate and implement action plans
- Identify challenges trends and opportunities to drive continuous improvement
Store Disciplines & Productivity
- Ensuring that monthly store audit benchmarks are achieved and improved upon
- Risk Management
- Effective stock control and stock management
- Effective cash handling procedures and controls
- Lead develop and retain team members
- Performance development culture and team effectiveness
- Leading developing and coaching the team
- Basic IR
- Grade 12
- Business/Admin qualification - a retail management diploma or degree would be advantageous
- Minimum 5 years retail experience - sales merchandising and admin experience (including 2-3 years managerial experience)
- A genuine interest in health and wellness - brand ambassadors
- Fully computer literate
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Proficiency in stock management cost control and cost management
- Own transport essential
- Competency Assessment Achieved
- Remuneration based on a cost to company model and performance incentives.
- All permanent team members are required to join the companys provident fund and risk benefit.
- Medical aid options are available.
- Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives events and experiences (environmental and social)
Required Skills:
Customer service excellence Retail sales techniques Product recommendation and upselling Point of Sale (POS) operation Cash handling and payment processing Merchandising and shelf presentation Stock control and inventory management Visual merchandising Meeting sales targets Store housekeeping and cleanliness Receiving and unpacking stock Promotional display setup Knowledge of health and wellness products Understanding of vitamins and supplements Natural health and lifestyle awareness Knowledge of organic and eco-friendly products Basic nutrition awareness Understanding of holistic wellness principles Ability to explain product benefits to customers Excellent communication skills Active listening Customer relationship building Problem-solving and conflict resolution Professional and friendly demeanor Multilingual communication (if applicable) Ability to work with diverse customers Teamwork and collaboration Time management Attention to detail Reliability and punctuality Ability to work under pressure Adaptability and flexibility Initiative and self-motivation Strong work ethic 5 Management experience
Required Education:
-Grade 12 is a must - Management experience is a MUST
