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Software Support Consultant
Job Location:
Job Location:
Johannesburg - South Africa
Salary:
Not provided by the employer
Salary:
Posted:
26 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Specifics
- Location: Sandton Gauteng (Office Based)
- Employment Type: Permanent Full-time
- Working Hours: Monday to Thursday - 08:00 to 16:30 Friday - 08:00 to 16:00
About the Opportunity
A leading South African software company is looking for a Software Support Consultant to join its Customer Success team.
This role is ideal for someone who enjoys solving technical problems while delivering outstanding customer service. Youll support clients using business software investigate technical issues perform software testing and work closely with development teams to ensure customers receive the best possible experience.
Recent graduates with relevant experience are encouraged to apply.
Key Responsibilities
- Provide first-line technical support to software users.
- Investigate troubleshoot and resolve software-related issues.
- Log and manage support tickets ensuring timely updates and resolution.
- Escalate complex technical issues where required.
- Perform software testing and validate bug fixes before release.
- Assist customers with software configuration upgrades and best practices.
- Work closely with Product Development and Customer Success teams.
- Maintain accurate support documentation and contribute to continuous improvement initiatives.
Requirements
Essential
- Bachelors Degree in Information Technology Computer Science Information Systems or a related field.
- Excellent customer service and communication skills.
- Strong analytical and problem-solving ability.
- Good understanding of software applications and technical troubleshooting.
- Ability to manage multiple priorities in a fast-paced environment.
Advantageous
- 13 years experience in a software support technical support or helpdesk environment.
- Exposure to SaaS or business software applications.
- Experience with SQL or basic database querying.
- Experience with ticketing or issue management systems.
- Exposure to software testing or quality assurance.
Ideal Candidate
Youll be someone who:
- Enjoys helping customers solve technical problems.
- Learns new software quickly.
- Analytical and detail-oriented.
- Communicates confidently with both technical and non-technical users.
- Takes ownership of issues through to resolution.
- Thrives in a collaborative team environment.
Required Skills:
Excellent customer service and communication skills. Strong analytical and problem-solving ability. Good understanding of software applications and technical troubleshooting. Ability to manage multiple priorities in a fast-paced environment.
Required Education:
Bachelors Degree in Information Technology Computer Science Information Systems or a related field.
