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Senior IT Technician
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Our client a manufacturer based in Cape Town requires a motivated and energetic Senior IT Technician to provide high-level technology support across the business.
Key Responsibilities
- Provide advanced technical support for hardware software and network related tickets within a 48-hour closure time.
- Perform root cause analysis when troubleshooting.
- Support enterprise-level applications and systems i.e. Power Apps O365 Azure onsite server environment.
- Daily server checks by means of RMM software to ensure all systems are running optimally.
- Follow up with suppliers on tickets and faults logged with their service desks.
- Maintain and administer server storage solutions and network devices.
- Ensure the security and integrity of the companys IT infrastructure.
- Perform regular system updates patches and backups.
- Monitor and respond to security incidents and threats.
- Implement and enforce IT policies and procedures.
- Maintaining the PABX adding cordless and desk phones.
- Assist employees with IT-related tickets and provide end user education on current and new technologies.
- Assist with developing and maintaining documentation for IT internal procedures and user guides.
- Ensure all IT related issues raised by employees are logged before attending to the issue.
- Maintain 98% company SLA on critical or downtime tickets.
- Assist with network planning and keeping LAN / WAN documentation up to date.
- Assist with the evaluation and recommendation of new hardware and software solutions.
- Assist with the development of our Microsoft eco system both onsite and cloud.
- Degree or Diploma in Information systems or related I.T field plus;
- Microsoft Certified: Azure Administrator Associate combined with;
- Microsoft Certified: Windows Server Hybrid Administrator or;
- Microsoft 365 Certified: Enterprise Administrator Expert.
- IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures.
- 4-6 Years experience in similar senior role.
- Preferred experience with hypervisors servers managed switches firewalls.
- Desktop support 0ffice365 Administration.
Required Experience:
Senior IC
About Company
A trusted recruitment partner to South African companies For more than two decades, The HR Company has assisted organisations across diverse industries to identify and employ top talent across a broad spectrum of roles, functions and levels of seniority. Candidates See our Current Vac ... View more
