Senior Facilities Manager

Service Level Agreement (SLA) Management

• Review and assess all SLAs with external service providers
• Monitor compliance with facilities management output specifications
• Ensure internal procedures align with contractual obligations
• Evaluate and improve reporting structures

Team Leadership and Workforce Management

• Review organisational structures reporting lines and job roles
• Lead motivate and develop site teams
• Coordinate team-building and engagement initiatives
• Drive alignment with operational and strategic objectives
• Manage employee relations in line with labour legislation
• Support succession planning and BEE compliance

Customer Relationship Management

• Build strong proactive relationships with clients at all levels
• Establish effective communication channels across stakeholders
• Drive a customer-focused service culture

Occupational Health and Safety (OHS) Compliance

• Ensure compliance with the Occupational Health and Safety Act
• Maintain effective safety systems policies and procedures
• Ensure all statutory appointments are in place and active
• Conduct audits and implement corrective actions

Reporting and Governance

• Ensure accurate and timely reporting (internal and external)
• Lead and participate in meetings reviews and workshops
• Maintain proper records and documentation of site activities

Risk Management

• Identify operational and technical risks Implement risk mitigation strategies
• Work with technical managers to manage site risks effectively

Quality Management

• Ensure implementation of quality standards and systems (IMS)
• Monitor performance against quality objectives Maintain compliance with ISO standards ( 45001)

Financial Management

• Manage budgets (OPEX and CAPEX) within approved limits
• Monitor costs and review variance reports
• Ensure compliance with financial policies and controls

Documentation and Compliance

• Maintain a complete and updated document library
• Ensure all contract documentation is properly stored and accessible
• Perform inspections and enforce corrective actions where needed