Risk Agent

The Role: Risk Agent 

Department: Risk & Compliance  

This is an exciting opportunity to join the Risk Department as a Risk Agent where you will play a vital role in monitoring account activity managing risk exposure and upholding fair trading practices. You will be responsible for identifying investigating and reporting suspicious account management exploitative sports and casino play syndicate activity bonus abuse and AML/FIC compliance. The role requires strong analytical skills attention to detail and an understanding and experience in iGaming.

Key Responsibilities:

Ensure full compliance with the National Gambling Act Financial Intelligence Centre Act (FICA) and other relevant regulations.

Maintain up-to-date knowledge of company policies procedures and regulatory requirements.

Review accounts to verify customer legitimacy including identity verification and betting legitimacy.

Audit user accounts and analyse betting patterns to detect suspicious or unusual activity anomalies and prohibited activity such as bonus abuse multi-accounting identity theft money laundering and account manipulation or fraudulent behavior.

Conduct transactional monitoring by reviewing account histories deposit/withdrawal patterns and betting activity to ensure compliance with company policies.

Review and report on all alerts from Risk Management Software.

Develop and implement risk mitigation strategies to minimize exposure and maximize profitability.

Monitor competitor pricing and market movements to maintain a competitive edge.

Generate daily weekly and monthly reports on trading activity risk exposure and profitability. Monitor high-value customers and apply tailored risk management strategies as needed.

Stay updated on industry trends market shifts and emerging technologies.

Assist Marketing and Retention teams with VIP services and bonusing.

Liaise with the MTS and relevant software providers.

Investigate escalations from Customer Support and Payments team tracking and reporting findings.

Review and investigate Patron disputes and complaints and report accordingly.

Provide administrative support including maintaining records statistical reports policies and procedures.

Qualifications :

Essential Requirements:

Matric / Grade 12 (A relevant tertiary qualification would be advantageous)

Minimum of 3 years experience in an iGaming/Sports betting environment.

Strong risk analysis experience and organizational and multitasking abilities.

Knowledge of the South African regulatory framework.

Understanding of bookmaking theory casino products and sports betting.

Additional Information :

We offer competitive packages a great work environment and a promise that you wont be bored if you are prepared for a challenge and want to build something great.

If youre ready to take on a challenging yet rewarding role and contribute to building something exceptional this is the perfect opportunity for you!

Please note that this position requires shift work including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time