Relocation Manager

Location Cape Town

Job type Full-Time

Hours of work Monday to Friday 8.00am 5.00pm (40 hours per week)

Contract type Permanent

Hybrid working Three days office two days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 21 July 2026

K2 Groupis an independentand internationalprovider of mobility Group includes six K2 brands eachwithits own service speciality:

• K2 Relocate relocation services
• K2 Bespoke VIP relocation services
• K2 X Border immigration services
• K2Indxadvisoryand assignment management services
• K2AlphaTech inhouse technology team
• TwelveDegrees- inhouse stakeholder communication agency

Each K2 brand shares K2 Groups mission: to take the burden of mobility away from customers with expertly tailored truly personal solutions. We invest time in really getting to know each client and every assignee thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors our origins in HHG/move management and HR allowed us to take a consultative client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes providing a fully managed service through a network of accredited partners. As our reputation grew clients sought our expertise beyond shipping leading to the expansion to destination services in 2008. To support this growth we expanded our global presence establishing operations in France Sweden Singapore Australia South Africa the USA the UAE Brazil Romania and most recently China - in Q4 2024.

Over close to 25 years K2 has grown significantly developing a suite of service offerings. We wanted to give each of these offerings its own identity so in 2026 we chose to rebrand transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values contributes to K2s world-class NPS of 82 anditsGreat PlaceToWork accreditation and is driven by the same unwavering commitment to human-centric service delivery. However each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this we have made multiple sustainability commitments including establishing a partnership with EcoVadis a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us our employees are our family. Their wellbeing and their professional development is a top priority as evidenced by our Great Place To Work certification; by the range of initiatives (e.g flexible working charity days active social calendar) and opportunities (training secondments international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic our five-year business strategy which defines the way in which we will grow until 2027.

We are looking for a Relocation Manager based in Cape Town UK reporting to our Senior Relocation Manager

The Role

The Relocation Manager is primarily responsible for managing the relocation services of our clients assignees globally. The role holder operates as a strategic business partner of our clients providing them with an extraordinary level of support. They also act as a champion for team engagement and effectiveness aligned with K2 values.

Main duties and responsibilities

Single point of coordination for assignees throughout their relocation process (end to end) across various services including but not limited to:

• Household goods shipment
• Sourcing and booking temporary accommodation
• School search services
• Area orientation
• Home finding assistance
• Tenancy negotiation and renewals
• Settling in and tenancy review
• Initiating language and culture training
• Departures services
• Airport transfers and flight bookings

Day to day responsibilities

• Taking accountability for each assignees move
• Prioritising managing and organising your caseload
• Conducting a full briefing call on requirements establishing a relationship and managing the expectations in relation to location and the budget available whilst adhering to client policies.
• Managing overseeing and co-ordinating services internationally via our global approved partners whilst keeping the assignees/clients updated throughout the process
• Adopt a financial and commercially aware mindset
• Accurate Invoicing and reporting responsibilities
• Ability to speak with clients regarding our core products. Having strong technical knowledge of all products services methodology and technologies
• Management of partners including household goods and local Destination Service Provider teams
• Joining internal and/or client calls as required
• Understanding interpreting and following client policies and procedures
• Adhering to client policies ensuring that both clients and assignees expectations are met
• Accurately updating K2s operating system in a timely manner and as per company procedures whilst being mindful of data integrity
• Building up close working relationships with internal and external stakeholders including but not limited to colleagues clients and global partners
• Understand and meet client KPIs and SLAs in line with contracts
• Answering external calls and taking messages
• Completing any other tasks required by the business as and when needed

Household Goods Shipment

• Act as the single point of contact for all phases of the shipment process
• General knowledge of household goods process import export and third country moves
• Good understanding of customs documentation worldwide
• Work with our list of Global Approved Partners including freelancers and international agents to ensure that our services are delivered as per K2s standards
• Manage moves door to door following up with assignees crews agents freight brokers and approved partners
• Liaise with K2 offices globally to ensure alignment and smooth transition from one region to the next
• Prepare all necessary documentation and liaise with all the involved parties throughout the shipment process
• Counsel the assignee on transit insurance and ensure the relevant policy is in place

International Destination Services

• General knowledge of international destination services including home and school search and departures
• Conduct a full briefing call on requirements establishing a relationship whilst guiding on client policies and
• allowances
• Oversee the local DSP teams throughout the move process whilst keeping client updated
• Liaise with local DSP teams to ensure their services are completed in a timely manner (Please note the below list is not exhaustive):
  • A briefing call is arranged ahead of the move date
  • Home & school search days are arranged
  • Any necessary paperwork is completed and saved in the K2 system
  • Settling in services are offered and provided where necessary
  • End of tenancy steps are arranged and completed and in line with the tenancy agreement
  • Deposit disputes (if any) and safe return of the deposit
• Arrange prompt payment of any necessary fees e.g. deposits rent and schooling in line with the clients policies

Experience: Skills / Abilities & Knowledge all essential

Excellent written and verbal communication skills

Exceptional attention to detail and accuracy with data management

Consultative and pro-active approach

Effective time management and organisational skills

Flexibility to adapt to different working styles in an agile environment

Ability to:

o Set and manage realistic expectations with all stakeholders

o Pro-actively work with external partners

o Communicate processes effectively

o Balance common sense and initiative

o Demonstrate resilience in a fast-paced environment

o Display confidence and professionalism in all client interactions

o Think quickly and creatively

o Identify the need to resolve issues and escalate when necessary

o Follow processes and procedures

o Adhere to instructions and use company documentation

o Multitask and manage a varied workload

o Prioritise with ever changing and conflicting deadlines

o Work both independently and as part of a team

o Challenge confidently in a professional manner

o Upskill and acquire job role knowledge alongside company training

Experience

Minimum of 3 years of relocation services experience would be advantageous.

Accountability

• For Office & Personal H&S
• Complying to GDPR & ISO
• Complying to relevant legislation

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work in their respective country.

Satisfactory references will be required and undertake a pre-employment health check

Reasonable Adjustments:Please contact the HR team atif you need reasonable adjustments to participate in the recruitment process.

At the beginning of 2025 K2 was recertified globally as a Great Place To Work.

Great Place To Workis the global authority on workplace culture. To obtain the Great Place To Work accreditation a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose can contribute new ideas and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work certification companies are scored within areas including trust values and leadership. K2s Trust Index score is 90% our Values score is 88% and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures inspires and challenges our people giving them everything they need to perform at the highest level. The result A passionate team perfectly positioned to deliver an exceptional customer experience.

We look forward to hearing from you.

Required Experience:

Manager