Process Engineer

Key Responsibilities:

Process Engineering & Optimisation

Analyse existing software development delivery and support processes to identify inefficiencies bottlenecks and risks.

Design and implement future-state processes aligned to modern digital and software engineering practices.

Apply Lean Six Sigma Business Process Management and Industrial Engineering principles to improve cycle time quality and cost efficiency.

Develop and maintain process models process maps value stream maps and standard operating procedures.

Working at the intersection of business analysis systems thinking and technology implementation.

2. Digital Transformation & Modernisation change agent

Support modernisation of legacy IT systems by defining improved delivery and operational processes.

Review processes and identifying opportunities of disintermediation to unlock great value and efficiency in the solutions implemented.

Enable design thinking and approaches that facilitate transition to modern architectures including cloud-based API-driven and microservices-oriented environments.

Support the adoption of automation CI/CD pipelines and DevOps-aligned process improvements.

Identifying metrics that support data-driven decision-making through process measurement.

3. Software Development Lifecycle (SDLC) participation

Work closely with architects developers testers and business analysts to impact SDLC effectiveness.

Align and support processes for:

oRequirements management

oDevelopment and configuration

oTesting and quality assurance

oRelease and deployment management

oApplication support and continuous improvement

oEnsure process consistency across multiple teams and initiatives.

4. Governance Risk & Compliance

Ensure all processes align with organisational governance compliance and audit standards.

Maintain audit-ready documentation for process changes and digital initiatives.

Support internal and external audits by providing process evidence metrics and controls.

Embed quality risk management and controls into process design.

5. Stakeholder & Change Enablement

Work with stakeholders to identify their business objectives and design and implement digital solutions to achieve those goals.

Collaborate with business and IT stakeholders to ensure process changes are practical and adopted.

Support change management and training initiatives related to process and system changes.

Act as a bridge between engineering technology and business teams.

Promote a culture of continuous improvement and innovation.

Qualifications & Experience:

Qualifications

Bachelors Degree in Industrial Engineering (BEng / BSc / BTech) Mandatory

Postgraduate qualification in Engineering Information Systems or Business (advantageous)

Experience

8 years of relevant experience in:

oProcess Engineering

oContinuous Improvement

oIT / Software Development environments

oChange Management

Proven experience working within software development or IT delivery teams

Demonstrated exposure to digital transformation or system modernisation initiatives

Experience in regulated large-scale or enterprise environments (advantageous)

Technical Competencies

Process design and optimisation

Software Development Lifecycle (SDLC) knowledge

Digital transformation principles

Systems thinking: Seeing the big picture and how parts of an organisation interconnect.

Process modelling and documentation

Lean / Six Sigma methodologies

Automation and workflow optimisation

DevOps / Agile ways of working (process perspective)

Risk quality and governance frameworks

Data analysis and performance measurement

Behavioural Competencies

Analytical and structured thinking

Strong problem-solving capability: Designing innovative solutions to reduce friction and waste in workflows.

Attention to detail and quality focus

Accountability and ownership

Stakeholder engagement and collaboration

Adaptability in fast-changing environments: Navigating rapid changes in technology and business models.

Continuous improvement mindset

Integrity transparency and professionalism

Key Deliverables

Current-state and future-state process models

Process improvement recommendations and business cases

Standardised SDLC and operational process artefacts

Transformation and modernisation support documentation

Measurable improvements in efficiency quality and delivery outcomes