Manager, Client Experience

To lead the effective execution of a consistent and proactive client experience approach across Fund Solutions. To identify and implement sustainable resolutions to client and staff friction points improving the overall client experience through actionable insights and analysis. To create an integrated complaints management view across all aspects impacting client experience ensuring effective execution across the Fund Solutions value chain.

Qualifications :

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required

5-7 years
Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment

Additional Information :

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Developing Expertise
• Directing People
• Examining Information

Technical Competencies:

• Client Knowledge
• Customer Understanding 
• Heart of Customer Experience
• Mind of Customer Experience
• Risk Awareness

Remote Work :

No

Employment Type :

Part-time