Machine Monitoring Specialist

Responsible for monitoring distributing and tracking Expert Alerts and JDlink Diagnostic trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.

REQUIRED MINIMUM EDUCATION/TRAINING

• Grade 12
• Qualified Technician or Service Advisor with strong technical ability

REQUIRED MINIMUM WORK EXPERIENCE

• 3 years service repairs diagnostics experience after qualifying beneficial
• Mechanical/Electrical and Hyrdaulics systems experience
• Construction lawn and heavy-duty experience

KEY PERFORMANCE AREAS

• Provide quick and accurate summaries of actionable recommendations
• Create and maintain work orders with remote diagnostic segments
• Build and maintain good customer relationships identify customer needs and provide support and solutions to customer queries
• Monitor incoming Expert Alerts and incoming diagnostic trouble codes and assignto appropriate person for customer contact
• Contact customers for acceptance of work
• Perform remote diagnostics using Service ADVISOR remote and remote display access (RDA)
• Maintain up to date knowledge of John Deere Integrated Solutions andtechnical knowledge of engine hydraulics and electrical systems and repair manual schematics
• Provide accurate reports on all machines monitored and keep track of all difficult issues and share with others
• Participate in Service Training programs required to develop skills and knowledge and maintain current knowledge of John Deere Amazone Kuhn and competitive products through formal training as well as regular field work exposure

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Good computer knowledge and John Deeres systems preferred
• Good verbal expression and communication skills
• Good product knowledge - both mechanical and technological

BEHAVIOURAL COMPETENCIES

• Problem Solving
• Analytical Skills
• Customer orientation
• Willingness to continuously learn
• Self Development

Closing date: 06 November2026

Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRIs Employment Equity Policy

Applicants are informed that in order to consider any application for employment we will have to process your personal information.

A law known as the Protection of Personal Information Act 4 of 2013 (POPIA) provides that when one processes anothers personal information such collection retention dissemination and use of that persons personal information must be done in a lawful and transparent manner.

In order to give effect to this right we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice which can be accessed and viewed on the AFGRI Group website which HR Processing Notice we request you kindly download and read.